About Aliya Chong:
I am highly motivated and enthusiastic as role manager with more than 10 years experience in hospitality industry and my ability to work to tight datelines, manage my time effectively and well organization skills, I am currently looking for a new role that will utilise my skills and experience and take my career to the next level.
Experience
Dorsett Regency Kuala Lumpur(2002–2003) – Front Office Assistant
- Assisting guests to check in and out from the hotel.
- Handling guest’s complaints
- Handling phone call for reservations and bookings
Orix Car Rentals Sdn Bhd(2003-2006) – Senior Rental Coordinator
- Attending walk in customer for rental
- Assisting with phone booking for rental
- Data entry and updating customer’s details
- Compiling monthly closing
Mandarin Oriental Kuala Lumpur (June 2006 to May 2021) Multiple Positions.
- Guest Services Agent – June 2006 to June 2009
- To do check-in and check-out for hotel guests.
- Responsible to ensure the efficient arrival and departure of all guests
- To assign rooms according to guest preferences
- Ensuring consistency in service delivery
- To enhance guest experience through SOP
- Senior Guest Relations Officer – June 2009 to June 2013
- to supervise Front Desk colleagues and oversee the efficient arrival and departure of all guests.
- to assign rooms according to guest preferences
- ensuring consistency in service delivery to enhance guest experience.
- Duty Manager – June 2013 to December 2014
- To handle any complains/issues related to guest.
- To ensure system and hardware runs smoothly and to troubleshoot in the absence of IT.
- To assist all sections of Front Office and ensure operations runs smoothly in absence of Section Managers.
- To oversee all sections and departments of hotel, front and back of the house.
- Member of the Emergency Response Team. First point of contact during emergency.
- To run System Refresh and Night Audit during night shift.
- To assist Sales & Marketing with events & group accommodation.
- Reception Manager – December 2014 to May 2021
- To provide supervision, direction and leadership for the Front Desk in accordance with objective, performance and quality standards established.
- Manages the overall performance of the Front Desk and provide leadership to ensure objectives and targets are in line with set standards.
Public Mutual Berhad (2021 to Present) – Unit Trust Consultant
- To help clients analyse their financial situation, establish their investment goals
- propose an investment plan to achieve their goals with our diverse range of products and services.
Education
Institution : Sekolah Menengah Kebangsaan Kuala Kubu Baru
Study Course : Sijil Pelajaran Malaysia (SPM)
Institution : Taylor’s College of Hospitality & Tourism
Study Course : Diploma in Hotel Management
Professionals in the same Tourism / Travel / Hospitality sector as Aliya Chong
Professionals from different sectors near Kuala Lumpur, Kuala Lumpur
Other users who are called Aliya
Jobs near Kuala Lumpur, Kuala Lumpur
-
Python Backend Developer
Found in: Talent MY C2 - 4 days ago
Nityo Infotech Selangor, MalaysiaBachelor, MS or PhD in Computer Science or other related field, with a focus in Python language● Work experience of at least 1-3 years.● Expert in Python, with knowledge of at least one Python web framework, such as Flask● Understanding of fundamental design principles behind a s ...
-
Systems Analyst 4
Found in: Talent MY C2 - 4 days ago
Unisys Petaling Jaya, Malaysia Full timeWe Believe in Better · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · At Unisys, we believe in better ...
-
3. HR Assistant
Found in: Talent MY C2 - 4 days ago
Secret Recipe Petaling Jaya, MalaysiaResponsibilities · Develop, execute, maintain and update Standard Operating Procedure documentation for Payroll Process · To ensure the functional of system is accurate and relevant to payroll process · Involved in data conversion activities, functional and integration testing, ...