Alvinder Singh

• Handle used car dealers and walk in customers by handling customer inquiries and
  resolving any customer complaints.
• Handle daily inquiries thru emails and inbound calls.
• Lead a team of 4 operation executives to achieve an improvement in the
  department performance.
• Monitor and instruct the team to follow up with dealers/customers on payment on
  a weekly basis.
• Handle transfer of ownership of dealers/customers.
• Prepare a daily report on bidding for management, as well as a weekly appraisal of
  the operating department's performance.
• Control and monitor the day-to-day activities of three regional operations teams,
   reporting to management on a regular basis.
• In-charge for listing vehicle on website and be certain that all details provided
   match before proceeding to approve those fresh units.
• Correcting any problems that the operation team members bring to my attention.
• Making the day-to-day operations function effectively by resolving difficulties that
  emerge with the team.
 

As the leader of the operations team, I am committed to achieving outcomes and have a passion for streamlining procedures and encouraging team performance. I excel in fast-paced workplaces where creativity and collaboration are essential because of my demonstrated track record of streamlining operations and increasing efficiency.

Process optimization: Skilled in spotting inefficiencies and bottlenecks in operational workflows. I'm an expert at creating and implementing efficient procedures that boost output while upholding quality requirements. 

Team Leadership: Experienced in leading cross-functional teams and fostering an environment of accountability, cooperation, and continuous growth. I'm devoted to giving my team members the tools they need to realize their full potential and go above and beyond the call of duty.

Data-Driven Decision Making: adept at interpreting operational facts to support defensible conclusions. I make sure that strategies are founded on correct insights by utilizing analytics, which produces more practical solutions and better results.

Project management: Capable of overseeing the full lifecycle of a project, assuring timely delivery and adherence to project objectives. I am able to keep projects on pace and within scope because to my thorough attention to detail.

Problem Solving: An original thinker with a talent for tackling challenging issues. I enjoy a challenge, and I tackle problems with a proactive attitude in order to find solutions that improve operational excellence.

Quality Assurance: Strong focus on maintaining and improving quality standards across operations, ensuring products and services meet or exceed customer expectations

Change Management: Expertise in developing adaptation and morale while navigating teams through organizational changes with the least amount of disturbance.

Successfully managed a group of operations colleagues, increasing productivity by 20% through process improvement and resource management.

I am excited to connect with professionals who share a passion for operational excellence and continuous improvement. Let's connect and explore ways we can collaborate to drive impactful results.
 

• Diploma In Business Management, Advance Tertiary College, Kuala Lumpur
  January 2010 — January 2012
• Degree In Business Management, Wawasan Open University, Kuala Lumpur
  January 2023 — January 2025
  Currently Pursuing Degree