Dave Ramana

An accomplished, results-driven IT Infrastructure and Shared Services Operations with over 24 years of experience in Service Delivery, IT Shared Services, IT Infrastructure, IT Architecture, Contract Negotiation, Business Development, Project Management and have demonstrated success in directing business, solutions architect, new product development, project management, digital transformation and technology operations to optimize bottom line productivity.  

An accomplished, results-driven IT Infrastructure and Shared Services Operations with over 24 years of experience in Service Delivery, IT Shared Services, IT Infrastructure, IT Architecture, Contract Negotiation, Business Development, Project Management and have demonstrated success in directing business, solutions architect, new product development, project management, digital transformation and technology operations to optimize bottom line productivity.  Expertise includes:

•Led in managing APAC MEA IT Delivery, Global Data Center Operations and Asia IT Shared Services providing World Class Level 2 and 3 support. 

•Exceptional communicator, with emphasis on building strong client relationships (account management), forging beneficial partnerships and negotiating cost-saving contracts. 

•Visionary ability to take organizational objectives and produce real solutions for long-term success for stakeholders. Formulated a new business strategy in commercializing new products into revenue for stakeholders.

•Consistently delivered Cost Cutting Projects - Extensive experience managing large-scale business critical projects, dedicated to improving end user customer satisfaction, decreasing costs and controlling risk. Strategic planning, infrastructure, quality assurance, business process for continuous improvement in operations.

•Respect and leverage human capital - motivator, mentor and lead Global IT professionals and executives. Live the culture and lead   by   example. Direct   cross-­‐functional teams   using   interactive   and motivational leadership that spurs people to willingly give 110% effort and loyalty. Experience in managing a large Matrix team supporting global customers across APAC MEA region. Led and motivated high-performance teams focused on maximizing productivity. Rewarded team members upon achieving their KPI. 

Edith Cowan University, Masters in Business Administration – February 2002

               University of Oklahoma, Bachelors of Science in Electrical Engineering – Dec 1996