Harpreet Singh

Experienced Professional with a demonstrated history of 13 years in BSS/OSS Solution Implementation, Business Analysis & Consulting, Managed Service Operations and Customer Experience Management. Worked with telecom operators and banking at onsite & offshore as Senior Solution Architect/Solution Integrator, Assistant Manager and Senior System Engineer. Regularly interact with business consultants, solution architects, operational support teams, cross-vendors, developers and testers.

Experienced Professional with a demonstrated history of 13 years in BSS/OSS Solution Implementation, Business Analysis & Consulting, Managed Service Operations and Customer Experience Management. Worked with telecom operators and banking at onsite & offshore as Senior Solution Architect/Solution Integrator, Assistant Manager and Senior System Engineer. Regularly interact with business consultants, solution architects, operational support teams, cross-vendors, developers and testers.

EMPLOYMENT DETAILS

Working with Sterlite Tech (STL) as SeniorSolution Architect – support on OSS& BSS productsuite. Responsible for Managed Service Operations project with Yes 4G/5G (YTL Communications Malaysia), where I am managing the problems and responsible to bring in continual improvements in the BSS/OSS operations. 

Sterlite Technologies LTD (STL), April 2018 – Present

1. Project – YTLC BSS/OSS Malaysia

Role: Senior Solution Architect

1. Experience Summary:

• Rich experience & implementation, integration, and deployment expertise in Online Converged Billing, Rating/Charging system(Billing & RevenueManagement, Product Catalogue, Online Charging System, PCRF and DRA) and Offline Wholesale Billing,Rating/Charging system (Mediation, Interconnect, and All Roamer).
• Lead BSS/OSSend to end solutionimplementation for Yes 4G (YTL Communications) in Malaysia, which launch 4G and 5G LTE services with VoLTE, with their existing WiMAX network.
•   Challenge existing application setup, processing and find different ways to solve problem or improve stability with Investigation on Priority1/Priority2 issues.
• Expertise in Product Configuration, Installation, Deployment and Third-party integration in BSS/OSS, helping Yes 4G project with latest release upgrade.

1. Consulting and Implementation:

• Work with Solution & business consultants to capture requirements as standard Business Requirements Document (BRD).
• Interact with Engineering and Product Management departments effectively, providing input for ongoing product enhancements.
• Document Functional Design Document (FDD), High Level Design (HLD). Review of Integration Testing and UAT sign-off to ensure quality and timely delivery of solutions/releases.
• Ensure product teams are up to date with customer requirements and deliver necessary functional and non-functional improvements as per the changing market and customer needs.

1. Managed Service Operations:

• Incident & Problem Management – for Managed Service Operations in Yes 4G.
• Provide support to Project Management and Business Solutions.
• Change Management - bringing in Continual Service Improvements to optimize solutions and cost. 
• Ensure compliance to standards like ISMS & Annual Financial Audits.
• Engage customer IT teams to explore STL’s new product offerings to get new business.
• Drive the creation of software, tools, and methodology to ensure ongoing efficiency enhancements for the delivery of Sterlite Managed Services operation.
• Develop a deep understanding of existing customer services, ensuring robust SLA's are in place and that the relevant operational and technical teams understand and are skilled to achieve these.
• Implement processes for business continuity/disaster management, monitoring/alerting, systems maintenance, capacity management, change control, communication, network, and security services, production and test environments, and other solutions as deemed necessary.
• Support annual IT Strategic Plan development process, BDD, integration and acceptance test.
  1. Project – FASTWAY-Netplus Broadband Services, India

Role: Operation Lead – Telecom BSS/OSS

1. Experience Summary:

• Application/Production support domain, applications in the Client/Server Environments, Database and GUI tools.
• Responsible for implementation and configuration of BSS & OSS Products.
• Hands-on experience on UNIX, Linux, Shell scripting, SQL Server, Billing Products.
• Good experience on Incident Management, Monitoring, Supporting, Troubleshooting, communication, coordination, escalation, reporting.
• Working with Development, Application and Infrastructure teams to implement and deploy end to end Product solutions.
• Documented the entire build and deployment process including detailed step-by-step instructions.
• Implement processes for business continuity/disaster management, monitoring/alerting, systems maintenance, capacity management, change control, communication, network, and security services, production and test environments, and other solutions as deemed necessary.
• Creating Schedule Tasks and batch files scripts through crontab, Shell Scripting. SQL/Oracle/Informix database support and admin related task.
• Proactively work to improve process and operation by streamlining operation and reducing the cost of operation over time Responsible for complete automated CICD approach for upcoming release development and testing consisting of build, testing, deployment on the testbed, and production environment.
• Works on tickets and Investigation on Priority1/Priority2 issues as requested by client.
• Handle Daily rerating-rating tasks. Monitoring the CDRs processing and failure resolution.
• Finding and fixing application/system related issues.

1. Skills:

• Solution Implementation – Telecom BSS/OSS , SaaS
• Systems – Entire BSS/OSS Suite, including Convergent Billing, Online Charging, PCRF, AAA, RADIUS, Diameter, Product Lifecycle Management, Fulfillment & Provisioning, Mediation, Interconnect and IPLMS.
• Hand-on experience of On-site/Remote System Administration, Performance Tuning and Hardening of JBOSS, Tomcat and as well technical Support execution and Monitoring.
• Hand-on experience of incident management tool -ITSM JIRA and OTRS.
• Familiars with general IT solutions and advanced technologies. 

1. Achievements:

• Led the BSS/OSSimplementation to completetransformation for entireBSS/OSS within the scope and timeline.
• Star Performance Awardby Sterlite.

1. Quadrant Televentures LTD Mohali, India, Aug 2013 - March 2017

Role: Assistant Manager

• Oversees the day-to-day operation of Linux system administration and maintenance activities in onsite environment and support to onsite team.
• Support in Apache and JBOSS.
• Manage operations and monitoring of our applications and infrastructure
• Provide support to DBA team and other application support teams as needed.
• Working on Linux Administration LVM (Logical Volume Manager) administration.
• Creating Schedule Tasks and batch files scripts through crontab, Shell Scripting. SQL/Oracle/Informix database support and admin related task.
• Proactively managing the environment to prevent incidents from occurring.
• Working on Severity 1 / Severity 2 / Severity 3 incidents and fix them ASAP.
• Excellent Troubleshooting skills in a heterogeneous environment.
• Working on the Problem management, Deployment Management & Change management. Ensure earlier resolution to the issues to meet SLA.

1. Estel Technologies PVT LTD Gurgaon, India, March 2010 - Aug 2013
2. Role: Senior System Engineer
3.      
4. Worked as Senior System Engineer focuses on the telecommunication industry  and provides customize end to end software solution and IT services to telecom operators in South Asia, Middle East & Africa.  Creates innovative Software Products & Services for Telecom Operators, Banks, Utilities & their Service Providers, in the domains of Mobile Commerce, e-Recharge, E-Commerce, Voucher Management, Billing & Subscriber Management, Messaging & other Value Added Solutions.
5. Clients:  BSNL, Videocon Telecom, CHIT (Channel IT Telecom Nigeria, Zemen Bank Ethiopia, Recharge it now Nigeria, Express Union Bank Cameroon)

• Managing E Top and TPR System. Middleware Technologies.
•  Interaction with Clients, Designers and Developers
•  Do regular, ad hoc and emergency production support for the production teams.
•  Server monitoring, troubleshooting and configuration
•  Systems with Cloud and Virtualization. Configuration Management.
•  Act as a Single point of contact for the technical tower in front of the customer management.
•  Monitor the various services on central, remote servers for production system environment (Europe & UAE). 
•  Processor, memory and file system related performance issues.
•  Shell scripts development/Modification for automating tasks.
• Excellent Troubleshooting skills in a heterogeneous environment.
• Working on the Problem management, Deployment Management & Change management. Ensure earlier resolution to the issues to meet SLA.

B.Sc from Chhatrapati Shahu Ji Maharaj University