Jason Augustine

Adaptable, goal focused individual, with experience in the shipping, logistics and corporate sectors

Customer Service Executive                                                                                                                                   June 2022 – Present

Smart Glove International                                                                                                                                   Subang Jaya, Selangor

Significant Accomplishments:

• Managing existing customer database in the e-commerce platform. 
• Providing consultation to existing customers to assuring top customer satisfaction with the company’s products and services. 

Currently administering international customer accounts such as Henry Schein International (USA), Valiant Australia, and Duo Medical Singapore

Operations Executive                                                                                          August 2021 – March 2022

Raffles Ship Chartering (Malaysia) Sdn Bhd                                                                                                            Klang, Selangor

Significant Accomplishments:

• Managed shipping operations by ensuring smooth communication with the trading, planning, and logistics departments.
• Monitored vessel operations at the port in ensuring effective loading and discharging of cargo.  
• Administered international shipment accounts such as Hapag Lloyd (Germany), CMA-CGM (France), and COSCO (China).

Customer Service Representative                                                                                                           November 2019 – July 2021

Able Consolidation Services Sdn Bhd                                                                                                                     Klang, Selangor

Significant Accomplishments:

• Liaised with customers in ensuring proper documentation and records for shipment. 
• Monitored the progress of customer shipment from the port of arrival to the customer’s facility. 
• Achieved in handling customer accounts such as Apollo Tyres (India), Michelin Malaysia, and Colgate Malaysia. 

Safety Supervisor                                                                                               April 2018 – September 2018

Tarpon Energy Services Sdn Bhd                                                                                                                          Pengerang, Johor

Significant Accomplishments:

• Supervised safety and emergency drills to educate fellow contractors on crucial aspects of the worksite activities. 
• Established proper filing and record systems for internal and external audits as the final documentation and submission process. 
• Achieved the Best Contractor Award for upholding top safety compliance.  

Cadet Officer                                                                                                                May 2012-January 2018

Emas Offshore Pte Ltd (Singapore), Silverline Maritime (Malaysia) and 

Orkim Ship Management (Malaysia)                                                                                                            Various Types of Vessel

Significant Accomplishments:

• Exposed to merchant maritime operations by being on deck duty. 
• Handled navigation tasks under the supervision of the Officer of the Watch. 

UNIVERSITY OF SUNDERLAND
Master of Business Administration 
Feb 2023 - Present 

SINGAPORE POLYTECHNIC 
Diploma in Nautical Studies April 2011-February 2015

CURTIN UNIVERSITY AUSTRALIA
Foundation in Science

April 2005-April 2006
ST JOHNS SCHOOL BRUNEI
GCE O Levels 2000-2005