Mohd Firdaus

Highly enthusiastic in networking with 4 years experienced in managing both WAN and LAN environments. Eager to secure a position in networking where I can leverage my skills to contribute to the organization's growth and my own professional development.

SCOPETEL SDN BHD                                                                                                                                         

Solution Engineer                                                                                                                                                                Jul 2023 – Present

• Provide Level 2 support and pre/post-sales support to clients.
• Offer daily support for network-related issues, including Bandwidth, VLAN, Routing, ACL, PBR, VPN, Wifi, VoIP, MTU, transmission issue like VSAT and Starlink.
• Design and plan new network architecture for vessels, rig and platform based on requirement.
• Enhance and improve existing network setups.
• Configure and install various router and switches such as Ruijie (EG, NBR, ES), Cisco (2800 Series, 2900 Series, 4000 Series), Peplink and Mikrotik.
• Configure various IP Phone such as Cisco and Fanvil.
• Responsible for testing new software and hardware testing upon project development.
• Provide remote and onsite support as required.
• Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
• Probe SNMP for client and monitor the system resource and utilization based on PRTG and Uptime Robot.
• Prepare documentation and handover for new projects such as technical reports and network diagram.
• Provide standby support on a weekly rotation basis.
• Collaborate closely with the NOC on transmission-related matters and provide support to FE (Field Engineer).
• Provide weekly stock counts.
• Prepare incident report upon request.
• Provide daily, weekly and monthly bandwidth report to customer.

MAXIS BROADBAND SDN BHD                                                                                                                                   Security Network Operation Center (SNOC)                                                                                                                
Jan 2021 – Jul 2023

• Act as SNOC level 1.5.
• Configure router, switches and firewall for new project using various products such as Cisco, Mikrotik, Peplink, Fortigate and Sophos.
• Provide daily support to L1 and L2 related to network and security issues.
• Update firewall rules or load balancer policy as per requests.
• Provide standby support after working hours or weekend based on rotation.
• Manage and update the DNS record upon request.
• Update and manage public and private IPV4 addresses for internal and customer use.
• Provide remote and onsite support.
• Maintain asset management and backup configuration for customers and POP.
• Perform preventive maintenance for POP and customers equipment including firmware upgrade, health checks, equipment upgrades.
• Manage in RMA process for faulty equipment.
• Escalate incidents to respective department, upstream providers and vendors.
• Monitor the performance of broadband, Wireless, Metro-E, MPLS, VSAT, LTE and security alert (SIEM) based on PRTG, Netflow, Silverpeak and Wazuh.
• Manage and update PRTG and Netflow customer accounts.
• Respond to customer inquiries through email, WhatsApp, and phone calls.
• Manage incidents and requests through the ticketing system (CRM).
• Alert customers about potential threats or IP abuse detected by SIEM or third-parties.
• Notify customers about planned maintenance from ISP or upstream providers. 
• Prepare daily, weekly and monthly network reports.

PORTAL ONE SDN BHD                                                                                                                                             

Outsource Engineer                                                                                                                                                         
Oct 2019 – Dec 2020

• Stationed at Luxasia Sdn Bhd.
• Responsible for managing Windows Server 2012 and Active Directory.
• Executed backup for Windows Server 2012 using Symantec Backup Exec.
• Delivered desktop support included laptop, computer, printer, tablet, barcode printer to the corporate users and boutique in the Malaysia region.
• Offered 1st level support for the network issues and works closely with network engineer.
• Maintain records for IT hardware inventory.
• Managed Cisco VPN.

Bachelor In Data Communication And Networking 

Universiti Teknologi Mara (2016 – 2019)

CGPA: 3.51

Diploma in Computer Science
Universiti Teknologi Mara (2014-2016)