
Mohd Firdaus
Telecommunications
About Mohd Firdaus:
Highly enthusiastic in networking with 4 years experienced in managing both WAN and LAN environments. Eager to secure a position in networking where I can leverage my skills to contribute to the organization's growth and my own professional development.
Experience
SCOPETEL SDN BHD
Solution Engineer Jul 2023 – Present
- Provide Level 2 support and pre/post-sales support to clients.
- Offer daily support for network-related issues, including Bandwidth, VLAN, Routing, ACL, PBR, VPN, Wifi, VoIP, MTU, transmission issue like VSAT and Starlink.
- Design and plan new network architecture for vessels, rig and platform based on requirement.
- Enhance and improve existing network setups.
- Configure and install various router and switches such as Ruijie (EG, NBR, ES), Cisco (2800 Series, 2900 Series, 4000 Series), Peplink and Mikrotik.
- Configure various IP Phone such as Cisco and Fanvil.
- Responsible for testing new software and hardware testing upon project development.
- Provide remote and onsite support as required.
- Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
- Probe SNMP for client and monitor the system resource and utilization based on PRTG and Uptime Robot.
- Prepare documentation and handover for new projects such as technical reports and network diagram.
- Provide standby support on a weekly rotation basis.
- Collaborate closely with the NOC on transmission-related matters and provide support to FE (Field Engineer).
- Provide weekly stock counts.
- Prepare incident report upon request.
- Provide daily, weekly and monthly bandwidth report to customer.
MAXIS BROADBAND SDN BHD Security Network Operation Center (SNOC)
Jan 2021 – Jul 2023
- Act as SNOC level 1.5.
- Configure router, switches and firewall for new project using various products such as Cisco, Mikrotik, Peplink, Fortigate and Sophos.
- Provide daily support to L1 and L2 related to network and security issues.
- Update firewall rules or load balancer policy as per requests.
- Provide standby support after working hours or weekend based on rotation.
- Manage and update the DNS record upon request.
- Update and manage public and private IPV4 addresses for internal and customer use.
- Provide remote and onsite support.
- Maintain asset management and backup configuration for customers and POP.
- Perform preventive maintenance for POP and customers equipment including firmware upgrade, health checks, equipment upgrades.
- Manage in RMA process for faulty equipment.
- Escalate incidents to respective department, upstream providers and vendors.
- Monitor the performance of broadband, Wireless, Metro-E, MPLS, VSAT, LTE and security alert (SIEM) based on PRTG, Netflow, Silverpeak and Wazuh.
- Manage and update PRTG and Netflow customer accounts.
- Respond to customer inquiries through email, WhatsApp, and phone calls.
- Manage incidents and requests through the ticketing system (CRM).
- Alert customers about potential threats or IP abuse detected by SIEM or third-parties.
- Notify customers about planned maintenance from ISP or upstream providers.
- Prepare daily, weekly and monthly network reports.
PORTAL ONE SDN BHD
Outsource Engineer
Oct 2019 – Dec 2020
- Stationed at Luxasia Sdn Bhd.
- Responsible for managing Windows Server 2012 and Active Directory.
- Executed backup for Windows Server 2012 using Symantec Backup Exec.
- Delivered desktop support included laptop, computer, printer, tablet, barcode printer to the corporate users and boutique in the Malaysia region.
- Offered 1st level support for the network issues and works closely with network engineer.
- Maintain records for IT hardware inventory.
- Managed Cisco VPN.
Education
Bachelor In Data Communication And Networking
Universiti Teknologi Mara (2016 – 2019)
CGPA: 3.51
Diploma in Computer Science
Universiti Teknologi Mara (2014-2016)
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