beBee background
Professionals
>
Kuala Lumpur
Mohd Firdaus

Mohd Firdaus

Network Engineer

Telecommunications

Kuala Lumpur, Kuala Lumpur

Social


About Mohd Firdaus:

Highly enthusiastic in networking with 4 years experienced in managing both WAN and LAN environments. Eager to secure a position in networking where I can leverage my skills to contribute to the organization's growth and my own professional development.

Experience

SCOPETEL SDN BHD                                                                                                                                         

Solution Engineer                                                                                                                                                                Jul 2023 – Present

  • Provide Level 2 support and pre/post-sales support to clients.
  • Offer daily support for network-related issues, including Bandwidth, VLAN, Routing, ACL, PBR, VPN, Wifi, VoIP, MTU, transmission issue like VSAT and Starlink.
  • Design and plan new network architecture for vessels, rig and platform based on requirement.
  • Enhance and improve existing network setups.
  • Configure and install various router and switches such as Ruijie (EG, NBR, ES), Cisco (2800 Series, 2900 Series, 4000 Series), Peplink and Mikrotik.
  • Configure various IP Phone such as Cisco and Fanvil.
  • Responsible for testing new software and hardware testing upon project development.
  • Provide remote and onsite support as required.
  • Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
  • Probe SNMP for client and monitor the system resource and utilization based on PRTG and Uptime Robot.
  • Prepare documentation and handover for new projects such as technical reports and network diagram.
  • Provide standby support on a weekly rotation basis.
  • Collaborate closely with the NOC on transmission-related matters and provide support to FE (Field Engineer).
  • Provide weekly stock counts.
  • Prepare incident report upon request.
  • Provide daily, weekly and monthly bandwidth report to customer.

MAXIS BROADBAND SDN BHD                                                                                                                                   Security Network Operation Center (SNOC)                                                                                                                
Jan 2021 – Jul 2023

  • Act as SNOC level 1.5.
  • Configure router, switches and firewall for new project using various products such as Cisco, Mikrotik, Peplink, Fortigate and Sophos.
  • Provide daily support to L1 and L2 related to network and security issues.
  • Update firewall rules or load balancer policy as per requests.
  • Provide standby support after working hours or weekend based on rotation.
  • Manage and update the DNS record upon request.
  • Update and manage public and private IPV4 addresses for internal and customer use.
  • Provide remote and onsite support.
  • Maintain asset management and backup configuration for customers and POP.
  • Perform preventive maintenance for POP and customers equipment including firmware upgrade, health checks, equipment upgrades.
  • Manage in RMA process for faulty equipment.
  • Escalate incidents to respective department, upstream providers and vendors.
  • Monitor the performance of broadband, Wireless, Metro-E, MPLS, VSAT, LTE and security alert (SIEM) based on PRTG, Netflow, Silverpeak and Wazuh.
  • Manage and update PRTG and Netflow customer accounts.
  • Respond to customer inquiries through email, WhatsApp, and phone calls.
  • Manage incidents and requests through the ticketing system (CRM).
  • Alert customers about potential threats or IP abuse detected by SIEM or third-parties.
  • Notify customers about planned maintenance from ISP or upstream providers. 
  • Prepare daily, weekly and monthly network reports.

PORTAL ONE SDN BHD                                                                                                                                             

Outsource Engineer                                                                                                                                                         
Oct 2019 – Dec 2020

  • Stationed at Luxasia Sdn Bhd.
  • Responsible for managing Windows Server 2012 and Active Directory.
  • Executed backup for Windows Server 2012 using Symantec Backup Exec.
  • Delivered desktop support included laptop, computer, printer, tablet, barcode printer to the corporate users and boutique in the Malaysia region.
  • Offered 1st level support for the network issues and works closely with network engineer.
  • Maintain records for IT hardware inventory.
  • Managed Cisco VPN.

Education

Bachelor In Data Communication And Networking 

Universiti Teknologi Mara (2016 – 2019)

CGPA: 3.51

Diploma in Computer Science
Universiti Teknologi Mara (2014-2016)

Professionals in the same Telecommunications sector as Mohd Firdaus

Professionals from different sectors near Kuala Lumpur, Kuala Lumpur

Other users who are called Mohd

Jobs near Kuala Lumpur, Kuala Lumpur

  • Network Engineer

    1 month ago

    KAF Group Kuala Lumpur

    We are seeking a skilled Network Engineer to design, implement and maintain our expanding network infrastructure. · Design & Deployment: Build and maintain robust network configurations, · Performance Monitoring: Proactively monitor network performance and troubleshoot connectivi ...

  • Network Engineer

    1 month ago

    Verinon Technology Solutions Sdn Bhd. Kuala Lumpur, Federal Territory of Kuala Lumpur

    The Network Security Engineer position is the technical interface between IT departments, · the business partners and all other company departments. This candidate is expected to have complete product knowledge, · technical ability,and an in-depth knowledge of Checkpoint,Palo Alt ...

  • OCBC Sepang

    The Network Engineer is responsible for designing, implementing, and maintaining enterprise network infrastructure to ensure high availability, security, · and scalability. This role involves leading complex network projects, · providing technical expertise, · and collaborating w ...