MOUAD SABOU

I have the skillsets and experience listed in the job description and I'm confident that I can make an immediate impact to your company. My passion in languages especially French and also connecting and helping people to find solutions are the main reason for me to be here.

I speak and write fluent French, Arabic, Spanish, English and German.

I hope to be given a chance to serve your distinguished company.                                                                                                                                                                

MSI ADVANCE, PENANG, MALAYSIA

FREELANCE E-LEARNING TUTOR, TRANSLATOR AND DATA ENTRY

JAN 2020 – CURRENT

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Teach primary students how to speak French and Spanish via online learning 2 times a week, for four

months duration. The objective of this course is to prep the students with third language besides

Malay and English

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Teach the senior citizens Arabic every Saturday morning at my local community club house with a

purpose of understanding basic daily conversation

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I do translations from German, French to English for students who need help with their college

assignments

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Experienced in data entry assignments for my local community association in updating the data of

the residents’ database

MOROCCO KASBAH TRAVEL AGENCY, WESTERN SAHARA, MOROCCO

TOURGUIDE (FREELANCE)

JAN 2014 – DEC 2019

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Describe points of interest around the city to the group and answer any questions, which requires

learning a comprehensive history of each check point

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Provide directions to visitors who would like to check out a specific area at later date, and provide

information related to lodging, food and other amenities

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Monitor the behavior of the group, especially when young children are in it, and ensure everyone

remains in compliance with the rules•

Distribute materials to the group at the beginning of the tour, which includes audio headsets and

brochures

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Greet visitors as soon as they get on board the bus, and show people to their seats if necessary

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Be willing to put own spin on tour points, such as making jokes and providing insightful commentary

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Work with management to develop new tour routes based on sites visitors have expressed interest in

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Maintain a positive, friendly demeanor at all time

WEBHELP, MEKNES , MOROCCO

CALL CENTER REPRESENTATIVE

JAN 2016- JAN 2017

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Answer incoming calls and make outgoing calls to customers in Switzerland and Canada to promote

and sell fire extinguishers, insurance and new cars

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Management and resolve customer complaints

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Sell products and place customer orders in the computer system

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Identify and escalate issues to supervisors

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Provide product and service information to customers

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Research required information using available resources

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Research, identify, and resolve customer complaints using applicable software

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Process orders, forms, and application

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Route calls to appropriate resources

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Document all call information according to standard operating procedures

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Recognize, document, and alert the management team of trends in customer calls

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Follow up customer calls where necessary

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Upsell products and services

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Complete call logs and reports

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Other duties as assigned

1- Baccalaureat in French Literature from University of Mouley Ismael, Meknes, Morocco. (2018)

2- Du Baccalaureat in Arts and Humanities (French studies) from Abdelmoumein High School, Tounfite, Morocco