Nabilah Amirah

My name is Nabilah Amirah Binti Wan Zakaria. 

My previous experience was as an ASNB Sales Support at Bank Muamalat Malaysia Berhad. I was involved in marketing events and some roadshows at some of the army base. We also do the pre-disbursement process and finally we submit complete documents to the disbursement team.  

Next I worked as Product Service Escalation at United Overseas Bank which it is my responsibility to ensures highest standard 
of service delivery to the customers. I have a range of administrative skills and 
from these skills, I also able to identifies and resolves customer issues and 
enquires received via calls & emails completely, accurately within the 
committed turnaround time and in accordance with Contact Centre standards 
to ensure contact handling accuracy and operational effectiveness. 

My short term goal is to get a job in reputed company like yours and my long term goal would be reach the higher position in your company.

ASNB SALES SUPPORT EXECUTIVE
BANK MUAMALAT MALAYSIA BERHAD
Oct 2018 – March 2019
1. Approve loans within specified limits, and refer loan 
applications outside those limits to management for 
approval.
2. Meet with applicants to obtain information for loan 
applications and to answer questions about the process.
3. Analyze applicant's financial status, credit, and property 
evaluations to determine feasibility of granting loans.
4. Explain to customers the different types of loans and credit 
options that are available, as well as the terms of those 
services.
PRODUCT SERVICE ESCALATION (CONTACT CENTRE)
UNITED OVERSEAS BANK
May 2019 – Dec 2022
1. Assist service request from customers regarding credit 
card, personal loan & banking account related.
2. Follow up with service request that was escalatedto 
ensure outcome is given accordingly.
3. Respond to customers queries in accurately &precisely 
manner according to standard of procedure by bank.
4. Liaise with stakeholders for escalation or approval of cases 
for outcomes.
5. Resolves customer complaints and problems to the 
satisfaction of the customer, and completes accurately the 
necessary documentation of complaints, issues and 
subsequent solutions.
6. Ensures knowledge is up-to-date by participating in 
individual and team trainings, meetings and reading the 
information posted in Contact’s Centre knowledge 
management system.

2016 – 2018
YARMOUK UNIVERSITY, JORDAN
Degree in Sharia and Islamic Studies Majoring In Economics and Islamic 
Banking
CGPA (current) : 3.34
2014 - 2016
UNIVERSITY COLLEGE OF YAYASAN PAHANG
Degree in Sharia and Islamic Studies Majoring In Economics and 
Islamic
2009 - 2013
SMKA DATO HAJI ABBAS
SPM : 10A, 1B+
PMR : 9A