Muhammad Najmi Mohd Nasir

Fluent in Bahasa Melayu and intermediate in English. Skilled in Microsoft Office, application usage, and internet tools. Adaptable and eager to grow professionally in dynamic environments.

• Telemarketing Quality Assurance at MYEG SERVICES BHD. (2024 - 2025)
  • Monitored and evaluated telemarketing calls to ensure compliance with company standards and regulatory requirements
  • Prepared daily reports on telemarketing call evaluations to monitor agent performance and quality standards
  • Collaborated with training teams to support agent development and enhance product knowledge
  • Managed telemarketing staff attendance records and ensured timely updates using Excel and internal systems
  • Transferred and organized data accurately between systems and databases to support daily operations
• E-Commerce & Digital Marketing Assistant at RAYA INDUSTRI SDN. BHD. (2022 - 2024)
  • Manage and optimize the company’s e-commerce platforms (Shopee, TikTok, Facebook, Instagram)
  • Management of paid advertising campaigns — Facebook ads, Tiktok ads
  • Develop and manage relationships with more than 25K affiliates partners, overseeing the creation of promotional materials and analyzing affiliate performance to drive revenue and customer acquisition
  • Created and analyzed performance reports to track sales, ad performance, and campaign results for continuous optimization
  • Oversaw content planning and management, approving weekly calendars to ensure alignment with campaign objectives and timely execution
  • Managed customer relationships via TikTok Seller Centre, handling inquiries, creating vouchers and campaigns, and executing strategies to boost loyalty and repeat purchases
  • Participate in marketing events, and promotional activities to represent RAYA INDUSTRI and engage with the audience

• Diploma in Business Studies at Politeknik Sultan Salahuddin Abdul Aziz Shah (2022)
• Sijil Pelajaran Malaysia (SPM) at SMK Bandar Tasik Kesuma (2018) — Accounting and Education