Specially Kimtuan

I am at present working in a similar position at Holiday Inn Johor Bahru City Centre (Intercontinental Hotel Group/ IHG Hotels & Resorts), in my current position as Rooms Division Manager, I have oversight of the hiring/ training, front office/Housekeeping operation and also oversee the Executive Club Lounge of the hotel. In addition, I work hand-in-hand with the General Manager to ensure profitability exceptional customer service and high quality of staff performance. Although there are multiple layers of management, I have experience with most departments including marketing and sales and personnel. With my hands-on experience in almost every sector of the industry I believe I can step into the role of Hotel Manager with every confidence of success. I have started my career in the hotel industry where for the last 16 years, I have been responsible for being the first point of contact for all guests visiting the hotel. Apart from my superb customer service skills, I am also fully competent in dealing with guest’s queries, checking guests in and out, operating the telephone switchboard and allocating guest bedrooms on the hotel booking system. In addition to this, I am enjoying and have been in a few Pre-opening Hotel such as Shangri la Rasa Sayang Resort and spa, Traders Hotel (by Shangri La), Pre-opening and Re-branding of Traders Hotel to Hotel Jen, Sari Pacifica Resort and Spa Redang (Sazean Group) as well as Pre-opening Legoland Hotel Johor Bahru including Legoland Hotel Nagoya Japan and Pullman Kuching (Accor Group) throughout my career. My key skill lies in being able to ensure that guests feel welcomed and valued so that when they leave it’s a certainty that they will be back. Indeed, I have been commended by my present employers for creating a professional, welcoming and reassuring atmosphere in the reception areas for all visitors and customers.

I have started my career in the hotel industry where for the last 16 years, I have been responsible for being the first point of contact for all guests visiting the hotel. Apart from my superb customer service skills, I am also fully competent in dealing with guest’s queries, checking guests in and out, operating the telephone switchboard and allocating guest bedrooms on the hotel booking system. In addition to this, I am enjoying and have been in a few Pre-opening Hotel such as Shangri la Rasa Sayang Resort and spa, Traders Hotel (by Shangri La), Pre-opening and Re-branding of Traders Hotel to Hotel Jen, Sari Pacifica Resort and Spa Redang (Sazean Group) as well as Pre-opening Legoland Hotel Johor Bahru including Legoland Hotel Nagoya Japan and Pullman Kuching (Accor Group) throughout my career. My key skill lies in being able to ensure that guests feel welcomed and valued so that when they leave it’s a certainty that they will be back. Indeed, I have been commended by my present employers for creating a professional, welcoming and reassuring atmosphere in the reception areas for all visitors and customers.

2014 : Certificate in Front Office Operation Malaysian Association of Hotels Training and Education Centre (MAHTEC Sdn Bhd ) 2013 : Duty Manager Development Programme) Shangri-la Academy, Zhuhai, China (28th August – 03rd September 2013) 2011 : Shangri-la Kuala Lumpur (Horizon Club) (14 days cross training and cross exposure) 2010 : Shangri-la Hotel Dubai (August – November ) 2009 : Shangri-la Kuala Lumpur (Lafite) (30 days cross training and cross exposure) 2008 : CFBO (Certificate in Food and Beverage Service Operation) Shangri-la Academy, Zhuhai China (17thNovember – 19th December) 2008 : Shangri-la Shenzhen (Horizon Club) (3 Months Cross training and cross exposure) (September – November) 2007 : Hospitality Attachment Program Human Resources Development Authority of Sabah, Malaysi