Tivagar Trent

Embarking on new professional ventures, I bring extensive experience in technical support, project coordination, and leadership across various sectors. I've driven revenue growth, improved customer satisfaction, and led innovative strategies. With a Master's in Instructional Design & Technology and a Diploma in Mechatronic Engineering, I blend technical skills with creative problem-solving. I'm passionate about leadership and customer focus and ready to make a meaningful impact.

With a strong foundation in technical support, project coordination, and customer-centric leadership, I bring diverse experience across industries including IT, telecommunications, hospitality, and marketing. At Huawei MTAC, I led spare part operations across APAC and New Zealand, achieving 100% on-time delivery and reducing turnaround time by 15%. As Lead Coordinator at Meta Audience Network, I enhanced customer satisfaction by 15% through market research and spearheaded innovative IT and marketing initiatives. My tenure as Supervisor at Supamala MY saw improved guest experiences and team performance through menu innovation and staff mentoring. Earlier roles at Concentrix, Vintech Accord Global, and OCBC Bank honed my skills in troubleshooting, systems automation, and recovery strategy. Backed by a Master’s in Instructional Design & Technology and a Diploma in Mechatronic Engineering, I combine technical acumen with creative problem-solving to drive impactful results.

Technology – Open University Malaysia (OUM) Completed via Accreditation of Prior Experiential Learning (APEL) Thesis: Gamification in Learning Environment Using AR/VR

Diploma in Mechatronic Engineering – Maxwell College, Ipoh Final project: Pneumatic Artificial Human Arm