Xin Heng Ng

Client-focused operations and payroll specialist with 4 years of experience managing end-to-end processes, providing consultation in all aspects of payroll and benefits, and ensuring compliance across multiple Asian markets. Skilled in resolving client issues, improving workflows, and supporting client services with accuracy and efficiency. Proven ability to lead, adapt to new systems, and deliver quality service in fast-paced environments.

weConnect Global Sdn Bhd, Penang, Malaysia (Aug 2021 - Aug 2025)

Business Services (Payroll) Senior Consultant I (Promoted from Associate to Senior Consultant)

●Served as the primary point of contact for multinational clients, addressing inquiries, resolving issues, and providing solutions within agreed LOE.

●Managed end-to-end operations for payroll and benefits across Japan, Hong Kong, and Malaysia, ensuring accuracy, compliance, and timely delivery.

●Provided HR Help Desk support by handling employees’ queries on payroll, benefits, and statutory matters, ensuring clear communication and timely resolution.

●Liaised with government authorities (e.g., EPF/KWSP, LHDN) to clarify tax, social security, and compliance requirements, ensuring alignment with local regulations.

●Coordinated with external vendors and partners to align processes and ensure smooth service delivery across multiple markets.

●Handled sensitive financial and employee data with strict confidentiality, ensuring compliance with data protection and local regulations.

● Reviewed and coached junior team members, improving accuracy, efficiency, and compliance across payroll processes.

● Adapted quickly to different systems and regulatory environments, demonstrating flexibility in supporting diverse client requirements.

TARUMT (formerly TARUC), Kuala Lumpur, Malaysia 2019 - 2021

Bachelor in Business Studies (Finance and Investment)

●First Class Honours (Distinction) with CGPA 3.7626

●Recipient of the President's and Dean's List