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    Customer Service Officer - Malaysia, Kuala Lumpur - Dietrich Logistics Malaysia Sdn Bhd

    Dietrich Logistics Malaysia Sdn Bhd
    Dietrich Logistics Malaysia Sdn Bhd Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Promote excellent customer service and ensure satisfaction is delivered consistently.
    • Build a strong relationship with customer.
    • Communicate and follow-up with customer on the status of their shipments or deliveries.
    • To take charge of problem-solving activities in relations to quality failure.
    • Complete bookings with carriers and submission of shipping instructions with great accuracy.
    • Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required.
    • Comply with companyâs standard operating procedure (SOP) and quality policy.
    • Communicate with superior to improve department processes.
    • Understand individual's processes and Key Performance Indicators (KPIs).
    • Perform any other tasks as and when assigned by the superior.

    Job Requirements

    • Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation or equivalent.
    • Preferably specialized in Logistics/Supply Chain or equivalent.
    • 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
    • Multi-language will be added advantage.
    • Proficiency in Microsoft Office.
    • Ability to work independently and under pressure in a fast-moving environment.
    • Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
    • Good interpersonal, communication and analytical skills.
    • Positive attitude, organized, and able to prioritize tasks.
    • Fresh graduates are welcome to apply, will provide in-house training for 3 to 6 months

    Job Benifits

    • EPF/SOCSO/EIS
    • Annual leave
    • Medical insurance
    • Bonus depending on Company and Individual performance
    • Team building
    • Company trip
    • Company annual dinner
    • Birthday celebration
    • Fun seasonal celebration
    • Outstanding career growth & professional development opportunities
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