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    Technical Success Lead - Malaysia, Kuala Lumpur - Randstad Malaysia

    Randstad Malaysia
    Randstad Malaysia Malaysia, Kuala Lumpur

    4 days ago

    Randstad Malaysia background
    Full time
    Description
    • SaaS provider
    • Hybrid work & flexible
    • Exciting Emerging AI products

    About The Company

    Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless adoption of AI into their daily execution and operations. As they continue to disrupt the industry, we are seeking a passionate and innovative Technical Support Lead to join their dynamic team.

    About The Job

    The position entails the responsibilities involved ensuring that customers achieve their desired outcomes while using a company's product or service; You will be the manager, initiating the recruitment process of your team.

    Key Responsibilities
    • Youâll be the face of the Insider to the stakeholder/ users Youâll be the bridge between their needs and the technology
    • Help stakeholders/ users to understand their needs and on the product features best match their goals and expectations
    • Ensure the stakeholders are utilising the products & technology at peak by providing top-notch service.
    • Monitor and facilitate the stakeholders adoption of the product
    • Work with our data-geeks (aka engineers and developers) and product specialists whenever itâs required
    • Develop and maintain key account plans that identify opportunities to boost the value
    • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on both partnership and stakeholders
    • Establish a trusted adviser relationship that ensures overall satisfaction
    • Plan strategies to help stakeholders in meeting their objectives, prioritising and driving resolution on escalated customer issues
    • Bring new product ideas to the table As an account strategist, you will be helping the product and design gurus shape product roadmap

    About The Manager / Team

    This role is for you if you enjoy and excel in working within a young and driven team, and working in a company where support is given to help employees to achieve their full potential in their career.

    Skills & Experience Required

    • Prior experience working on SaaS product / environment
    • Good understanding of tech jargons
    • You have at least 6+ years experience in related role
    • Leadership abilities - at least 1 year of experience in a leadership role
    • Strong communication skills
    • Passion for delivering exceptional service
    • Analytical skills & a quick-learner on SaaS products
    • Empathy

    If you share the same passion, fun, energetic and would like to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us a call for a confidential discussion.

    Desiree Mu | Randstad
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