Receptionist cum Clinical Assistant - Seremban, Malaysia - Ropheka Physiotherapy & Sports Injury Centre

Description

Company Description

Ropheka Physiotherapy & Sports Injury Centre is Negeri Sembilan's pioneer and leading physiotherapy centre focused on personalized treatment. Our highly experienced team provides personalized, one-to-one sessions with a strong emphasis on individually-tailored programs to rehabilitate injuries and prevent reinjury. We offer clinical services for all ages and have multiple panels and affiliations. Our fully equipped, patient-friendly environment is located in Seremban.

Role Description

This is a full-time on-site role for a Receptionist cum Clinical Assistant. You will be responsible for performing receptionist duties, handling phone etiquette, providing clerical support, communicating with patients, and providing excellent customer service. You will also assist with clinical duties such as setting up appointments, preparing patients for therapy, and maintaining patient records.

Qualifications

• Diploma in any relevant field
• Excellent phone etiquette and receptionist duties skills
• Clerical skills, including filing, data entry, and record keeping
• Strong communication and customer service skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Knowledge of medical terminology and experience in a healthcare setting is a plus
• Fluency in English and Bahasa Malaysia is required
• Proven work experience as a receptionist, preferably in a clinical setting
• Proficiency in Microsoft Office & basic computer skills
• Hands-on experience with office equipment (e.g. printers, computers)
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Willingness to learn and improve
• Fast-learner
• Ability to use Canva
• Has own transport and is able to drive

Responsibilities

• Greet patients as they come in and out
• Able to do basic administrative work
• Liase with patients and set their appointments
• Issue invoices & receipts and collect payments
• Answer phone calls and Whatsapp messages
• Send appointment reminders to patients daily
• Assist physiotherapists when needed

Benefits

• In-house training
• Medical benefits
• High number of annual leave
• Yearly increment
• Fun working environment

Send us your CV as soon as possible Applications will be accepted for a limited period only.