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    Operation Assistant - Malaysia, Selangor - PureGen Water Sdn Bhd

    PureGen Water Sdn Bhd
    PureGen Water Sdn Bhd Malaysia, Selangor

    5 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Monitoring Service Operations

    • Oversee the day-to-day activities of the service department.
    • Ensure timely and quality service delivery to customers.
    • Monitor service metrics and key performance indicators (KPIs) to identify areas for improvement.
    • Address customer inquiries and concerns regarding service quality and satisfaction.
    • Develop and implement procedures to enhance efficiency and effectiveness in service delivery.

    Planning Service Sales

    • Collaborate with the sales team to understand customer needs and preferences.
    • Develop service sales strategies to meet revenue targets.
    • Identify opportunities for upselling or cross-selling service offerings.
    • Create service packages and pricing structures based on market analysis and customer feedback.
    • Track service sales performance and adjust strategies as needed.
    • Customer Relationship Management:
    • Build and maintain strong relationships with existing and potential customers.
    • Gather feedback from customers to improve service offerings and customer experience.
    • Address customer complaints and ensure prompt resolution.
    • Act as a liaison between customers and internal teams to facilitate smooth service delivery.

    Team Management And Training

    • Recruit, train, and supervise service department staff.
    • Conduct performance evaluations and provide feedback to team members.
    • Foster a positive work environment and promote teamwork and collaboration.
    • Provide ongoing training and development opportunities to enhance team skills and knowledge.

    Job Requirements

    Education:     A bachelor's degree in business administration, management, engineering, or a related field is often preferred. Advanced degrees or certifications in management or relevant technical areas can be advantageous.

    Experience

    • Proven experience in service operations management, preferably in a similar industry.
    • Demonstrated success in leading and managing teams, with a focus on achieving operational targets and delivering excellent customer service.
    • Experience in sales or business development roles, with a track record of meeting or exceeding sales targets.

    Technical Knowledge

    • Strong understanding of service processes and best practices.
    • Familiarity with relevant technologies and tools used in service management, such as RM systems, ticketing systems, and analytics tools.
    • Knowledge of industry-specific regulations, standards, and compliance requirements.

    Managerial Skills

    • Excellent leadership and people management skills, with the ability to inspire and motivate teams.
    • Strong decision-making and problem-solving abilities, especially in high-pressure situations.
    • Effective communication skills, both verbal and written, to interact with internal teams, customers, and stakeholders.

    Customer Focus

    • A customer-centric approach, with a commitment to delivering high-quality service and ensuring customer satisfaction.
    • Ability to anticipate customer needs and proactively address issues or concerns to maintain positive relationships.

    Sales Acumen

    • Understanding of sales principles and techniques, with the ability to develop and implement sales strategies.
    • Capability to identify sales opportunities within the service department and effectively communicate value propositions to customers.

    Analytical Skills

    • Proficiency in analyzing data and interpreting metrics to drive informed decisions and continuous improvement initiatives.
    • Ability to use data-driven insights to optimize service operations and maximize sales performance.

    Adaptability And Innovation

    • Flexibility to adapt to changing business needs and market dynamics.
    • Creative thinking and innovation mindset to develop new service offerings or improve existing ones to stay competitive.

    Teamwork And Collaboration

    • Strong collaborative skills, with the ability to work effectively with cross-functional teams to achieve common goals.
    • Commitment to fostering a positive work environment and promoting teamwork and cooperation among team members.

    Ethical Conduct

    • High level of integrity and ethical conduct, with a commitment to upholding company values and standards in all interactions and decisions.

    Job Benifits

    • Medical Claim up to RM600 yearly
    • Maternal Leave
    • Public Holiday
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