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Johor Bahru

    Information Technology Executive - Johor, Malaysia - Elite Advance Service Sdn Bhd

    Elite Advance Service Sdn Bhd
    Elite Advance Service Sdn Bhd Johor, Malaysia

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Provide level 1 onsite IT support services to internal users
    • Provide level 1 office computers and desktop applications support for office and remote employees
    • Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
    • Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines
    • Maintain and monitor computer room equipment's and facilities

    Job Requirements

    • at least 2 year of work experience
    • Bachelor's degree or above
    • good English
    • ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance
    • Basic knowledge about network troubleshooting such as ping, telnet etc.
    • Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
    • Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
    • ITIL certification preferred, with experience in IT technical support for multinational companies.

    Job Benifits

    • medical insurance
    • birthday gift voucher
    • meal allowance
    • transport allowance
    • KPI allowance
    • team building
    • others

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