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    Senior Application Support - Malaysia, Kuala Lumpur - Career Channel Executive Search

    Career Channel Executive Search
    Career Channel Executive Search Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    • Ability to keep the customer at the forefront of all requests and advocate for the customer's needs at all times.
    • Ability to understand varied and complex product configurations and support customers through various means of communication, including email, phone, chat, forums, and social media.
    • Identify, resolve or manage the resolution of system issues
    • Troubleshoot platform issues raised by clients and escalate to the next level if can't be solved beyond our expertise
    • Communicate to other department and teams, keeping stakeholders and management informed
    • Updating and managing Knowledge base
    • Manage escalation process of issues from L1
    • Mentor Technical Support Specialists (L1) to help them understand more complex issues and configurations
    • Own and track tasks within SLAs

    Ideal Candidate:

    • I have excellent communication skills and have handled global clients before.
    • At least 3 years of experience in application support
    • Has exposure to ticketing tools.
    • Troubleshooting via logs, experience in FTP
    • knowledge on scripting and Unix/Linux
    • Experience in AWS will be good, but not compulsory
    • Willing to work under shift

    Salary: RM4, RM7,000.00 per month

    Schedule:

    • Afternoon shift
    • Day shift
    • Evening shift
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