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    Call Centre Executive Dec/Jan Intake - Kuala Lumpur, Malaysia - Allegis Global Solutions Singapore Pte Ltd

    Allegis Global Solutions Singapore Pte Ltd
    Allegis Global Solutions Singapore Pte Ltd Kuala Lumpur, Malaysia

    3 days ago

    Default job background
    Part time Accounting / Finance
    Description
    Job Description:
    • To attend to inbound calls enquiries over various range consumer financial products and services.
    • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
    • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.
    • To achieve first call resolution where possible and follow up with customers on unresolved issues.
    • To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
    • To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.
    • To introduce and create customer awareness on self-service/automated banking channels.
    • To cross-sell bank products and services when appropriate.
    • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.
    Job Requirements:
    • Fresh Degree Holders are welcomed to apply. Training will be provided.
    • Diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
    • Possess customer centric / strong customer service mindset
    • Committed and a good team player with willingness to step into a leadership role
    • Independent and resourceful with the ability to thrive under pressure
    • Meticulous, well organized and has the ability to solve problems
    • Able to multitask and manage time effectively
    • Willing to work on shift rotations (24/7) which includes Public Holidays
    Working Location: Bukit Jalil
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