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    Client Funds Settlements Officer - Malaysia, Kuala Lumpur - BID Operations

    BID Operations
    BID Operations Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and accurate settlements for clients.

    Responsibilities

    • Perform daily settlement tasks under the supervision of senior staff members.
    • Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution. Â
    • Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.
    • Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
    • Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
    • Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
    • Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
    • Contribute to daily settlement procedures and data entry into the ledger system.
    Requirements

    • Well organised with high accuracy levels and extreme attention to detail.
    • Proficiency in MS Office suite (especially Excel) and XERO applications.
    • Experience in funds settlements or a similar role is strongly preferred.
    • Strong analytical and problem-solving skills.
    • Excellent communication skills and strong organizational and time management skills.
    • Ability to work well under pressure and meet tight deadlines.
    • Work well in a team and be able to work autonomously and take ownership of tasks.
    • High proficiency in both English and Mandarin.
    • Familiar with MT4/MT5 Trading system is a plus.
    • Night Shift is mandatory.
    Benefits

    • Professional development and growth opportunities.
    • Ongoing team-building initiatives.
    • Fully remote work mode once finish training.
    • Young, vibrant, and open work culture.
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