Jobs
>
Kuala Lumpur

    Customer Care Executive - Kuala Lumpur, Malaysia - ITCAN Pte Limited

    ITCAN Pte Limited
    ITCAN Pte Limited Kuala Lumpur, Malaysia

    4 hours ago

    Default job background
    Full time Insurance
    Description
    Job Description (Handling Singapore Customers)

    Job Purpose:
    The incumbent is responsible to provide an efficient and a high-quality telephone service by reaching out to
    customers (agents and policyholders) to enroll for the recurring payment. To assist both on inbound and outbound
    call enquiries.
    To achieve the following deliverables as a team:


    • Financial – Ensure the team successfully completes given task and helps to generate as much revenue via
    premium collection


    • Customer – Reach out to customers are per set timeline by meeting customer standards and expectations
    • Operational Performance – To satisfy our customers and shareholders, to excel in business process
    • People – To achieve our goals and contribute to organization learning and innovation process.

    Job Responsibilities:
    The essential duties and responsibilities for the incumbent are as per below


    • Deliver world class customer service via telephone
    • Provide a polite, professional, and accurate response to queries by customers
    • Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future
    • Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given
    timeline and enroll for the recurring payment


    • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service
    to customers


    • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps
    through constructive feedback and implement process improvements where appropriate


    • Undertake any other works and duties allocated by management as and when required

    Job Requirements:

    • At least Diploma or Degree in any field from a recognized college or university
    • Preferably 1 year of working experience in a call center (customer service/ telemarketing/ collection) role
    in the servicing industry.


    • Fresh graduates are also encouraged to apply.
    • Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
    • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening
    skills.


    • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
    • Pleasant, patience and self-discipline.
  • Social Bee Sdn Bhd

    Customer Care Executive

    4 days ago

    Social Bee Sdn Bhd Kuala Lumpur, Malaysia

    **Position **:Customer Care Executive · **Working Location **:Old Klang Road · **Working Hours **:Any 5 days a week (may including weekend), 2 shift rotation · 10am - 7pm · 1pm - 10pm · **Salary range **:RM 2,500 - RM 3,500 · - To provide operational support by answering calls (o ...

  • GENO Management

    Customer Care Executive

    4 days ago

    GENO Management Kuala Lumpur, Malaysia

    Position : Customer Care Executive · Salary : RM 2,500 - RM 3,500 · Location : Medan 28, Old Klang Road · Working Hour : Any 5 days a week (may including weekend), 2 shift rotation · 10.00 am pm / 1.00 pm pm · - To provide operational support by answering calls (our company softw ...

  • TalReso Consultancy & Advisory Sdn. Bhd.

    Customer Care Executive

    3 days ago

    TalReso Consultancy & Advisory Sdn. Bhd. Kuala Lumpur, Malaysia

    _**Singapore Bank in Malaysia looking for Customer Care Executive**_ · - Support Singapore customers · - Ensures highest standard of service delivery on personalised phone services to our customers. · - Responsible for answering incoming calls from clients and assisting them with ...

  • RCSI Management

    Customer Care Executive

    9 hours ago

    RCSI Management Kuala Lumpur, Malaysia

    Position : Customer Care Executive · Salary : RM 2,500 - RM 3,500 · Location : Medan 28, Old Klang Road · Working Day : Any 5 days a week (may including weekend), 2 shift rotation · 10.00 am pm / 1.00 pm pm · - To provide operational support by answering calls (our company softwa ...

  • Social Bee Sdn Bhd

    Consumer Care Executive

    1 day ago

    Social Bee Sdn Bhd Kuala Lumpur, Malaysia

    **Consumer Care / Key Account Executive** · **Working location : Old Klang Road, KL** · **Salary range : RM2,500-RM3,500** · **Working Hours : 9am - 6pm; Monday - Friday** · - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign ...

  • MyGENO

    Consumer Care Executive

    1 day ago

    MyGENO Kuala Lumpur, Malaysia

    **Position : Consumer Care / Key Account Executive** · **Salary Range : RM 2,500 - RM 3,500 + Commission** · **Working Hours : 9.00am - 6.00pm (Monday - Friday)** · **Location : Old Klang Road, KL** · **Job Scope** · - To perform cold calling to follow up and verify the potential ...

  • The Heal Kuala Lumpur

    Customer Care Executive

    5 days ago

    The Heal Kuala Lumpur Kuala Lumpur, Malaysia

    Provide the visitors with customer service at all times. · - Responsible for providing friendly, excellent service to clients and visitors. · - Ensuring cleanliness and timely service are rendered to the guests at all times. · - Anticipating guests' needs and preferences. · - Mai ...

  • Doer's Knowledge Management Group Sdn Bhd

    Customer Care Executive

    4 days ago

    Doer's Knowledge Management Group Sdn Bhd Kuala Lumpur, Malaysia

    **JOB RESPONSIBILITIES**: · - Interact with customers via telephone to provide information and assistance · - Professionally handle a high volume of inquiries from customers · - Achieve productivity standards and goals while maintaining the highest level of customer service · - M ...

  • Standard Chartered

    Client Care Executive

    3 days ago

    Standard Chartered Kuala Lumpur, Malaysia

    **Job***: Retail Banking · **Primary Location***: Asia-Malaysia-Bukit Jalil KL · **Schedule***: Full-time · **Employee Status***: Permanent · **Posting Date***: 23/Nov/2023, 6:32:39 AM · **Unposting Date***: Ongoing · **The Role Responsibilities** · In charge of day to day manage ...

  • Signature Market

    Executive, Customer Care

    4 days ago

    Signature Market Cheras, Malaysia

    Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as products. · - Maintain a positive, empathic and professional attitude towards customers at all times. · - Resolve pr ...

  • Signature Market

    Executive, Customer Care

    3 days ago

    Signature Market Cheras, Malaysia

    Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as products. · - Maintain a positive, empathic and professional attitude towards customers at all times. · - Resolve pr ...

  • Talreso Consultancy and Advisory Sdn Bhd

    Client Care Executive immediate Hiring

    4 days ago

    Talreso Consultancy and Advisory Sdn Bhd Kuala Lumpur, Malaysia

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ · - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with cl ...

  • AEON CO. (M) BHD

    Customer Care Executive

    9 hours ago

    AEON CO. (M) BHD Kepong, Malaysia

    **A)** **KEYS RESPONSIBILITIES** · **1. Handle and entertain all the walk, call and write in customers queries or voices**: · - Draft the Information Counter related procedures when necessary and get consent from Sales Officer and Mall Manager. · - Get the quick advice from the S ...

  • TalReso Consultancy & Advisory Sdn. Bhd.

    Customer Care Executive

    2 days ago

    TalReso Consultancy & Advisory Sdn. Bhd. Bukit Jalil, Malaysia

    **Responsibilities**: · - Play a supporting role in educating our customers around products and alternative digital banking platforms. · - Expanding the customer base by upselling and cross-selling banking products and services. · **Requirements**: · - SPM, Diploma /Bachelor's De ...

  • Talreso Consultancy and Advisory Sdn Bhd

    Client Care Executive

    3 days ago

    Talreso Consultancy and Advisory Sdn Bhd Kota Damansara, Malaysia

    **Responsibilities**: · - Provide comprehensive support throughout the testing process, including registration and test delivery. · - Meet all the KPI and SLA. · **Job Requirements**: · - Minimum SPM qualification and above. · - At least 1 year of relevant working experience (pre ...

  • Quess Malaysia

    Customer Care Executive

    4 days ago

    Quess Malaysia Bukit Jalil, Malaysia

    Handling inbound calls regarding general & complicated issues from customers/merchants. · - Handling outbound or follow-up calls to customer/merchants whenever required. · - Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestion ...

  • GENO Management

    Customer Care Executive

    5 days ago

    GENO Management Petaling Jaya, Malaysia

    **Position**: Consumer Care Executive · **Salary Range**: RM 2,500 - RM3,500 · **Working Area**: Asia Jaya · **Working Hours**: Monday - Friday, 9am - 6pm · The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on ...

  • Talreso Consultancy & Advisory Sdn. Bhd.

    Customer Care Executive

    2 days ago

    Talreso Consultancy & Advisory Sdn. Bhd. Petaling Jaya, Malaysia

    **Job Highlights**: · - International BPO company · - Opportunity to grow in a multinational environment · - 1 month full training provided · - Working hours: Monday-Friday (9am-6pm) · - Office Location : Ara Damansara (accessible by LRT Ara Damansara) · **Job Descriptions**: · - ...

  • Agensi Pekerjaan Ingenious Sdn Bhd

    Customer Care Executive

    2 days ago

    Agensi Pekerjaan Ingenious Sdn Bhd Petaling Jaya, Malaysia

    **Location**:Seksyen 13, Petaling Jaya · **Working Days**:Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode) · **Job Descriptions**: · - Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates · - Proactively liaise and coordinate ...

  • Upscale Sdn Bhd

    Customer Care Executive

    5 days ago

    Upscale Sdn Bhd Petaling Jaya, Malaysia

    To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) · - To educate the apps users on how to use new features or add on programs. · - To ...