PAUL Tan

Transport Planner (Control Tower for APAC,CHINA)

DHL Supply Chain, Kuala Lumpur

• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted lanes with over 300-400 shipments on average per month
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
• Determined most effective mode and routing of materials to customer locations and company facilities.
• Used Power BI and Oracle to create monthly and quarterly benchmark analytics, illustrating costs .
• Oversaw for entire China Domestic Transport daily operations to ensure high levels of productivity.
• Coordinated schedules and communicated changes to customers.
• Worked with service providers to resolve issues and correct delays.
• Maintained operations in compliance with Baker Hughes Operation (client) regulations.

Logistics Executive

SHARP ELECTRONICS MALAYSIA, KUALA LUMPUR

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Directed logistics operations, including shipping and receiving of wide range of products daily.
• Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
• Provided detailed instruction to various stakeholders by phone and e-mail as well as updating sales on cargo statuses by closely monitoring receipt and tracking processes.
• Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
• Created documents of load plans, cargo cleanliness inspections and transportation processes.
• Checked and prepare export documentation such as CIPL to determine cargo contents and classified goods into different tariff or fee groups.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated all documentation and information required for all export shipments.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Successfully expedited 10 containers weekly during port lockdown caused by pandemic.
• Maintained updated knowledge of functional technology and leveraged information to drive innovation.
• Tracked orders and notified customers of status or potential delays .
• Liaised between warehouse personnel and sales to facilitate account and operational needs.
• Used SAP to coordinate and monitor outgoing and inbound deliveries

Master of Science: LOGISTICS AND SUPPLY CHAIN MANAGEMENT 

UCSI UNIVERISTY - M 

Bachelor of Arts: Logistics Management

UCSI University - Kuala Lumpur 

• Received full scholarship from Hong Leong Bank Foundation

Diploma: Logistics Management

UCSI University - Kuala Lumpur 

• Received full Hong Leong Bank Foundation Scholarship