GSD - FG - L1 Production Support MY (GT - SD - FCA - L1 Support FTC) - Malaysia - CIMB THAI

CIMB THAI Malaysia

3 days ago

Full time Accounting / Finance

Description

Job Description :

Job Purpose .

To provide the Application Support function for the entire Tech Business Enablers - Risk & Compliance application systems.

Key Responsibilities .

Application Support

Responsible for meeting all application support SLA's within Risk & Compliance application systems.
End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.
Executes application support strategies from Incident to Problem Management within T Business Enablers application systems
Participating role in application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team
Involvement with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.

People Management

Provides advice and support to Application Support team members and to achieve Tech Business Enablers overall support objectives.

Regulatory Compliance

Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors.

Job Specification .

Qualifications

(Basic Degree/Diploma etc.)

Bachelor's Degree in Computer Science, Information Technology or related discipline

Professional Qualification and/or Regulatory, Licensing requirements

ITIL Professional Qualification

Relevant Work Experience

6-8 years of experience of relevantbanking background in Risk & Compliance application support for banking / financial institutions is preferred

Required Competencies and Skills .

Competencies/Skills

(Essential to succeed in this job)

Technical/ Functional skills

Understanding of application support management, methods and tools.
Technical background in Application IT infrastructure, Access management and IT Security.
Familiar with Level 1, 2 and 3 support roles and responsibilities.
Understanding of the Business Enablers banking related businesses and technology.
Incident, Problem and Change Management Practices
Root Cause Analysis Practices
Software Development Life Cycle (SDLC) Framework and Practices
Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
Technology Risk Drivers
Analytical
Troubleshooting
Problem-solving

Personal Skills (Soft Competencies [Core/Leadership])

Ability to build relationships and work well with peers and technology stakeholders and interact effectively with internal and external parties.
Ability to plan and schedule within the team.
Display good leadership qualities, high commitment and drive day to day support functions.
Ability to manage and work Independently in various working environment to achieve department and company objectives.

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