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    Customer Experience Specialist - Malaysia, Selangor - Mercedes-Benz Malaysia

    Mercedes-Benz Malaysia
    Mercedes-Benz Malaysia Malaysia, Selangor

    3 days ago

    Default job background
    Full time
    Description

    Description

    • Manage and deliver implementation/enhancements on Interaction studio based on expertise
    • Supporting local markets in day to day Interaction studio operations
    • In this role you will be consulting markets on customer journey operations, with a focus on personalization and support markets to achieve the optimal use of Interaction Studio
    • Steer and develop use case variations with markets and optimization tactics
    • Management of demand and co-ordination with HQ and market
    • Steer the cross-stream alignment with Marketing Cloud, Social Studio and OneWeb
    • Alignment with the central product owners for streamlined project management
    • Monitor KPIs and work and consultant proactively to optimize the performance and effectiveness
    • Understand product development and support rollout of system enhancements
    • Analyze business requirements and design business solutions closely with business partners based on nee
    • Support the Salesforce subject matter expert with QA
    • Manage, steer and drive the onsite personalization technical implementation
    • Excellent understanding of Audience strategyâs
    • Manage the web servers, applications
    • Test / implement content updates with quality & efficiency
    • Work closely with business partners to solve and develop business needs

    We offer:

    • A competitive package within a leading global company.
    • A flexible and agile work environment with interdisciplinary teams and projects.
    • A challenging and complex environment with room for growth and learning.
    • Creative freedom and short decision-making paths.

    Qualifications - External

    • 5-7 years of overall work experience, Ideally 3+ years of Salesforce portfolio/similar experience
    • Ideally 3+ years of Salesforce portfolio/similar experience
    • Salesforce Interaction Studio knowledge & experience
    • Experience in customer journey creation, including data driven journeys
    • Understanding of overall salesforce tech landscape
    • Ability to translate local market Business and technical requirements and provide optimization strategies
    • Holistic data-driven personalized 360° customer marketing approach & journey development, ideally with automotive background
    • Industry experience (optional)

    Other Desired Qualifications:

    • Experience in data-driven personalized 360° customer marketing approach with digital native skills.
    • Experience within e-commerce platforms & martech tools
    • Experience working with many markets / international client experience is a plus
    • Good understanding of audience strategy and personalization
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