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Johor Bahru

    Customer Service Specialist - Johor, Malaysia - Smart Paints Malaysia

    Smart Paints Malaysia
    Smart Paints Malaysia Johor, Malaysia

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Job Requirements

    • Minimum possess Diploma level
    • At least 1 to 2 years working experience
    • Able to work independently.

    Job Benifits

    • 5 days work
    • Medical and dental claim
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