Jobs
>
Customer Success Specialist
>
Kuala Lumpur

    Customer Success Specialist - Malaysia, Kuala Lumpur - FIND Talents

    FIND Talents
    FIND Talents Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    About The Company

    Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

    Job Description

    • Represents the brand, the culture, and values of our clients
    • Maintain a positive, empathetic, and professional attitude toward customers at all times
    • Handle customer's concerns positively and professionally
    • Interact, support, receive feedback/issue report with or for customers
    • Provide timely support to customers through available communication channels (inbound, outbound calls and email)
    • Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
    • Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information's
    • Pro-active support to customers to prevent damage to brand loyalty
    • Identify and escalate priority issues through proper channels when necessary

    Job Requirements
    • Candidate have at least 1-2 years' experience in Call Center as customer service
    • Candidate prefer to have banking experience
    • Candidate must be able to speak in English.
    • Candidate must be flexible with working shift.
    • Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
    • Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
    • Good time management skills
    • Can work under pressure and can deliver set goals
    • Confident in handling complex situation
    • Conversant and able to convey messages
    • Ability to effectively respond to customer needs
    • Interpersonal skills required to work well with others
    • Ability to learn at a fast pace
    • Good comprehension and listening skills
  • Hyppies

    Customer Success Specialist

    5 days ago

    Hyppies Kuala Lumpur, Malaysia

    Be the Sales Team's Secret Weapon at a** Global Luxury Fitness Tech** Do you thrive on helping others achieve their fitness goals? · A **Global Luxury Fitness Tech Company **on a mission to empower people to live healthier lives - We're looking for a passionate and results-orient ...

  • PeopleScope (Asia)

    Client Success Specialist

    1 week ago

    PeopleScope (Asia) Kuala Lumpur, Malaysia

    As a **Client Success Specialist, **you will be responsible for identifying, reaching and engaging potential customers, as well as maintaining and fostering good relationships with existing clients. This is a great opportunity to pick up B2B, IT industries marketing tactics and b ...

  • Gratitude Inc.

    Customer Success Specialist

    23 hours ago

    Gratitude Inc. Kuala Lumpur, Malaysia

    **Role**:Customer Success Specialist · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Customer Service knowledge of airline policies · - *CNX MY - ...

  • PrimeStaff

    Customer Success Specialist

    1 week ago

    PrimeStaff Kuala Lumpur, Malaysia

    **Customer Success Specialist - Native Korean** · Job Location: Based in Penang or Kuala Lumpur (Malaysia) · Working Mode: Onsite · 1) Must be Native Korean · **Overview** · The CSS upholds Quality and a Passion for Excellence, aiming for the best result possible. · The CSS is ex ...

  • Agensi Pekerjaan Language Talent Solutions Sdn Bhd

    Customer Success Specialist

    5 days ago

    Agensi Pekerjaan Language Talent Solutions Sdn Bhd Kuala Lumpur, Malaysia

    Designation : Customer Success Specialist - Taiwanese · Location : Penang, Malaysia · Working Days : 5 Working Days, 2 Days Off · Working hours: 9 AM - 6 PM · **Salary**: RM 7,000 - RM 8,500 (basic) + allowances · Responsibilities: · - Maintains customer records by updating accou ...

  • Customer Connect Malaysia

    Customer Success Specialist

    1 week ago

    Customer Connect Malaysia Brickfields, Malaysia

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfactio ...

  • GrowthFn

    Customer Success Specialist

    23 hours ago

    GrowthFn Kuala Lumpur, Malaysia

    Position: Customer Success Specialist - Japanese Speaker · Location: Bayan Lepas, Penang, Malaysia · **Salary**: Up to RM 9,000 (inclusive of allowances) · Start Date: June 3rd, 2024 · Education: Degree/Diploma (SPM not allowed) · Hours of Operation: Monday-Sunday, 7:00 a.m.8:00 ...

  • Customer Connect Malaysia

    Customer Success Specialist

    3 days ago

    Customer Connect Malaysia Brickfields, Malaysia

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfactio ...

  • Customer Connect Malaysia

    Customer Success Specialist

    1 week ago

    Customer Connect Malaysia Brickfields, Malaysia

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfactio ...

  • AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.

    Customer Success Specialist

    2 days ago

    AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. Kuala Lumpur, Malaysia

    We're looking for individuals skilled in Cantonese or Mandarin with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Mandarin+English · **Job Updates**: · There many interesting projects. · Let us kn ...

  • Brandt International Sdn Bhd

    Customer Success Specialist

    23 hours ago

    Brandt International Sdn Bhd Kuala Lumpur, Malaysia

    Job Description: · - Proactively reach out to existing clients via phone to understand their needs and concerns. · - Build and maintain strong, positive relationships with clients by providing exceptional service and support. · - Guide clients on effectively using our job posting ...

  • Career International Fos Sdn. Bhd

    Customer Success Specialist

    6 days ago

    Career International Fos Sdn. Bhd Kuala Lumpur, Malaysia

    **Whom we seek?** · - Have a minimum of 6 months of Customer Service Experience in banking. · - Demonstrate excellent communication skills, encompassing fluent verbal and written proficiency in both English and the native language · - Must be able to speak, read and write in (Sim ...

  • Customer Connect Malaysia

    Customer Success Specialist

    1 week ago

    Customer Connect Malaysia Kuala Lumpur, Malaysia

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a differ ...

  • Glints

    Customer Success Specialist

    23 hours ago

    Glints Kuala Lumpur, Malaysia

    **Key Responsibilities**: · - Provide 5-star customer service, and go extra-mile for clients, to achieve an exceptional customer experience. · - Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best ...

  • StaffAny Private Limited

    Customer Success Specialist

    1 week ago

    StaffAny Private Limited Kuala Lumpur, Malaysia

    About StaffAny · StaffAny's mission is to shape and empower the future of work. As the Customer Support Executive, you will help our clients achieve product value and customer satisfaction by being the first point of contact and ensuring that queries are resolved promptly, across ...

  • Careers International

    Customer Success Specialist

    3 days ago

    Careers International Kuala Lumpur, Malaysia

    **Responsibilities**: · - CSS represents the brand, the culture, and values of our clients · - How you convey will be how our client is perceived by the customers · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Handle customer' ...

  • AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.

    Customer Success Specialist

    2 days ago

    AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. Kuala Lumpur, Malaysia

    We're looking for individuals skilled in Japanese with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Japanese+English · **Job Updates**: · There many interesting projects. · Let us know what you i ...

  • AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.

    Customer Success Specialist

    2 days ago

    AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. Brickfields, Malaysia

    We're looking for individuals skilled in Thai with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Thai+English · **Job Updates**: · There many interesting projects. · Let us know what you intereste ...

  • AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.

    Customer Success Specialist

    2 days ago

    AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. Brickfields, Malaysia

    We're looking for individuals skilled in Korean with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Korean+English · **Job Updates**: · There many interesting projects. · Let us know what you inter ...

  • AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.

    Customer Success Specialist

    2 days ago

    AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. Brickfields, Malaysia

    We're looking for individuals skilled in Vietnamese with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Vietnamese+English · **Job Updates**: · There many interesting projects. · Let us know what y ...