About Thulasimalar Davadasan:
2+ years of experience as a Trust and Safety Associate and experienced in Customer Services is looking to obtain a position in a professional, dynamic environment where I can develop my skills and experience to contribute success of organization. Energetic and strong coping, capable of building immediate and notable positive rapport with customers.
Experience
July 2021–Present
Trust and Safety Associate • Accenture Technology
- Managing and safeguarding content effectively on digital platforms.
- Fulfilling base productivity and quality requirements.
- Resolving inquiries according to defined policies and procedures.
January 2021–June 2021
Customer Service Executive • Scicom (MSC) Berhad
- Provided excellent customer service through assisting with enquiry support via various channels.
- Handled incoming calls customer enquiries.
- Escalated complaints and feedback to the correct Channel/Managers.
Education
2016-2020 • University Malaysia Terengganu • Bachelor Degree
Food Science and Technology
CGPA : 3.22
Honours : Organized Program “The Malaysia Book of Records”
in UMT.
: Certified as an “Excellent Club” by UPSI in UMT.
2014-2015 • SMK St. John, Kuala Lumpur • STPM
CGPA : 2.75
MUET : Band 5
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