- Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
- Ensure that partner hotelsâ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
- Secure seasonal deals and promotions to support the brandsâ merchandising and marketing efforts
- Continuously promote and develop hotel partnersâ high engagement with Expedia Groupâs full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- In-house revenue management tools (Rev+)
- Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
- Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central)
- Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
- Cross collaborate with internal stakeholders to execute business initiatives
- Work closely with a variety of internal teams to drive market strategy
- Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies
- Conduct regular self-learning to improve skills and influence
- Direct internal projects, as/when required
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
- Guide and support Hotel Partners to deliver the best traveler experience
- Promote self-service
- Travel for partner visits approximately 50% of the time
- 4+ years of experience in account management, partner/client success, consultative sales, or related field
- Proficient in English language, other languages prevalent in market a bonus
- Passionate about travel
- Work autonomously and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
- Continue to follow up when facing testing situations.
- Present ideas and directives clearly and persuasively
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
- Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
- Possess a growth mindset, consistently using feedback to improve in role/company
- Strong negotiation skills
- Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Drive for results
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Market Manager - Subang Jaya, Malaysia, Selangor - Expedia Group
3 days ago
Description
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.What You'll Do
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group⢠Media Solutions, Expedia Local Expert, CarRentals.comâ¢, and Expedia Cruisesâ¢.
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