- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
- Bachelor's Degree from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
-
Cybersecurity Expert Trainer
Found in: Talent MY C2 - 23 hours ago
QNX Software Systems Cyberjaya, Malaysia Full timeWorker Sub-Type: · Regular Job Description: · OVERVIEW · BlackBerry is seeking a skilled Cybersecurity Expert Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Expert Trainer will be the face of the immersive training program, and certificat ...
-
Trainer
Found in: Foundit MY A2 - 15 hours ago
Mixue Malaysia Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Responsible for customer training at franchised stores and maintaining store standardization. · Conduct audits at Malaysian stores, summarize issues occurring in the region, and present data. · Create teaching materials, handle problems based on issues arisin ...
-
Technical Trainer
Found in: Manatal GBL S2 T2 - 1 week ago
Hunters International Sdn Bhd Petaling Jaya, MalaysiaAbout the company: · Our client is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. They strive to promote a global economy that is both ecologically viable and hig ...
-
Trainer
Found in: Talent MY C2 - 23 hours ago
Hastings Deering Selangor, Malaysia Full timeCompany : · Sime Darby Industrial Academy 1. Develop content, competencies standard, learning outcome, lesson plan, pre-test, post-test, and practical test/assessments. · 2. Complete foundational level service technical competencies. · 3. Facilitate service foundational level co ...
-
Technical Trainer
Found in: Manatal GBL S2 T2 - 1 week ago
Hunters International Sdn Bhd Petaling Jaya, MalaysiaAbout the company: · Our client is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. They strive to promote a global economy that is both ecologically viable and hig ...
-
IELTS trainer
Found in: Foundit MY A2 - 2 days ago
MS CHUHAI SDN BHD Subang Jaya, Malaysia, Selangor Full timeWorkplace::Common ground Taylor's university Subang Jaya, 47500 Selangor · Position Requirements: · 1. Possess the International English Teacher's Certificate (IETC). · 2. Have experience in IELTS education practice · 3. Strong communication skills and standard oral pronunciation ...
-
area trainer
Found in: Talent MY C2 - 23 hours ago
myNEWS Petaling Jaya, MalaysiaDuties & Responsibilities · - Responsible to assist Training Executive for development and updates of Training Program Materials and documents for both store operations and non-operations related. · - Liaise with Training Executive to ensure information and activities are consis ...
-
Field Trainer
Found in: Foundit MY A2 - 6 days ago
Luxury Careers Pte Ltd Kuala Lumpur, Malaysia Full timeField Trainer - Luxury Fashion Brand · Luxury Fashion Brand · Good Package & Benefit · Career Growth Opportunity · Position Overview: · Our client is seeking a dynamic and experienced Field Trainer to join their team. The Field Trainer will play a crucial role in ensuring that th ...
-
Corporate Trainer
Found in: Foundit MY A2 - 2 days ago
VisionBuilding Malaysia, Kuala Lumpur Full timeCompany Description · VisionBuilding is a leading team-building and training service provider in Malaysia. We are passionate about providing the next people solution to all industries by leading everyone together towards a vision using our unique Building Method. We believe that ...
-
TVET Trainer
Found in: Foundit MY A2 - 6 days ago
YELAOSHR Kuala Lumpur, Malaysia Full time???? Exciting Opportunity Alert ???? · Are you passionate about shaping the future of early childhood education Do you thrive on empowering the next generation of preschool teachers Look no further Yelaoshr Education College is on the hunt for dedicated TVET Trainers & Coaches in ...
-
Faculty Trainers
Found in: Foundit MY A2 - 5 days ago
AIA Malaysia Malaysia, Kuala Lumpur Full timeFIND YOUR 'BETTER' AT AIA · We donât simply believe in being âThe Bestâ. We believe in better - because thereâs no limit to how far âbetterâ can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the li ...
-
Faculty Trainers
Found in: Foundit MY A2 - 6 days ago
AIA Malaysia Kuala Lumpur, Malaysia Full timeFIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the li ...
-
store trainer
Found in: Talent MY C2 - 23 hours ago
7-Eleven Malaysia Sdn Bhd Kuala Lumpur, MalaysiaGENERAL RESPONSIBILITIES · Store Training · Conduct training for current and new employees, Core Training Program (NETP New Employee Training Program & NMTP-New Manager Training Program, New Rollouts (New process & Service Rollouts), ISE (In store Experience) and other required t ...
-
Project Management Trainer
Found in: Foundit MY A2 - 1 day ago
Sharma Management International Subang Jaya, Malaysia, Selangor Full timeAre you passionate about delivering training, and have expertise in Project Management · We are seeking an experienced Project Management Trainer, who has project management work experience and training delivery experience. · You will need to have a proven track record in both ...
-
food safety trainer
Found in: Talent MY C2 - 23 hours ago
myNEWS Petaling Jaya, Malaysia Permanent (Full time)Duties & Responsibilities · Responsible for development and updates of Training Program Materials and documents for both store operations and non-operations related. · Liaise with relevant departments to ensure information and activities are consistently communicated and updated ...
-
Skincare Trainer
Found in: Talent MY C2 - 23 hours ago
Dior Kuala Lumpur, Malaysia Plein TempsSkincare Trainer · Position · Delivery of brand training, development activities/ program, maintaining training effectiveness in meeting the brand values and standards. · Prepare learning materials through enhancement and customization of Central training programs to meet the ...
-
Beauty Trainer
Found in: Foundit MY A2 - 6 days ago
Watsons Malaysia Malaysia, Kuala Lumpur Full timeRESPONSIBILITIES: · Planning & Operations · Track, review & evaluate success of beauty initiatives. · Collaborate with related stakeholders working toward success of company initiatives & KPIs. · Develop plans to materialize strategy & execution of beauty initiatives. · Research ...
-
Sales Trainer
Found in: Foundit MY A2 - 15 hours ago
Tan Chong Group Malaysia, Kuala Lumpur Full timeJob Description: · Stay informed about the latest features, specifications, and innovations in our vehicle lineup to provide comprehensive product knowledge training to the sales team · Stay updates on industry trends, competitor products, and sales best practices to continually ...
-
Beauty Trainer
Found in: Talent MY C2 - 23 hours ago
ESTHETICS INTERNATIONAL GROUP BERHAD Shah Alam, Malaysia(Selangor – Shah Alam) · Responsibilities: · To conduct training to dealers and provide support to achieve company goals. · To work closely with other education team members to define the learning objective, method and training materials. · To deliver technical training and produ ...
-
HRMS Trainer
Found in: Talent MY C2 - 23 hours ago
Info Tech Systems Integrators (M) Sdn Bhd Kuala Lumpur, Malaysia Full timeFounded in 1996, Info-Tech is a next-generation global technology company that helps businesses of all sizes and in all industries to transform their HR operations into the digital age that will propel their productivity growth to a new level. · Started off with Windows-based HR ...
Trainer I - Cyberjaya, Malaysia - Concentrix
Description
Description
The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities
Candidate Profile
Career Framework Role
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS CyberjayaLanguage Requirements:
Time Type:
Full time
 Sdn Bhd&v=024){kind=logo}
