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    Junior Customer Care Specialist - Malaysia, Selangor - Eppendorf

    Eppendorf
    Eppendorf Malaysia, Selangor

    4 days ago

    Default job background
    Full time
    Description
    Your challenges:

    • Act as the primary internal contact point for customers and dealers who contact Eppendorf by telephone, email and fax
    • Provide product information, delivery information, pricing, etc.
    • Address first-level applications and product-related questions and escalating more advanced questions to the appropriate personnel
    • Direct calls appropriately and liaise with operational marketing, technical product support, service and sales
    • Process all incoming customer purchase orders (direct and dealer), managing these per known pricing and promotions according to territory responsibility
    • Initiate deliveries and invoicing according to territory responsibility
    • Manage enquires via general email inboxes, ensuring these are actioned every day
    • Work within CRM to prepare and manage quotes, and other information relevant to sales order processing
    • Maintain contact, account and customer information in the CRM system (eg. adding and deleting contacts as well as documenting key discussions)
    • Assist with the dispatch of goods for ep-points
    • Maintain customer complaint register
    • Assist Sales Team with customer support related functions (e.g. quoting, product selection, samples etc.)
    • Provide administrative support using Word, Excel, PowerPoint, etc. as required
    • Provide an overall exceptional customer experience

    Your expertise:

    • This is a fixed-term role for six months
    • Strong skill in Word and Excel
    • Customer Focused attitude
    • Strong communication skills
    • Ability to multi-task and operate under pressure

    Your benefits at Eppendorf:

    • We truly appreciate our employees and their performance
    • We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
    • By working with us, you will make a meaningful contribution to improving human living conditions
    • Attractive salary, employee benefits and performance bonus

    Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.

    We are looking forward to receiving your application

    Please send your application to [HIDDEN TEXT]
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