- Build healthy relationships with customer's tech contacts, help them unblock challenges and turn them into advocates.
- Understand merchant queries, analyze them and do hands-on troubleshooting to ensure merchant's day-to-day technical challenges are resolved in a timely and professional manner.
- TAM will have a good understanding of the payment product stack.
- Report issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Advocate and drive merchant behavior as well as identify new opportunities where Razorpay products and technologies can better fit the merchant's business of monetary transactions.
- Will work as a subject matter expert and drive all best practices with the merchant, document all tech related information, gather feedback, request enhancements, and develop detailed business requirements to represent the client in product prioritization cycles.
- Work very closely with the sales, product, and engineering teams on a day to day basis.
- 2+ years experience in a technical product and SaaS disciplines in a customer facing role.
- Bachelor's degree in Computer Science/Information Science and Technical certifications is a plus.
- Previous experience in Customer success and/or account management more from a technical point of view in a SaaS environment.
- Excellent in written and verbal communication and good in presentation skills.
- Excellent multitasking and project management skills.
- Experience in JIRA, Zendesk or similar tools.
- Basic programming experience will be a plus.
- Ability to uncover evolving customer requirements and map to platform features.
- Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and discipline.
-
Sales Account Manager
21 hours ago
JOBSTORE GROUP Kuala Lumpur, Malaysia**工作職責:** · - 透過推銷電話與企業客戶建立關係。 · - 透過電話、電子郵件和視訊通話推廣公司服務和產品。 · - 創造性地自行產生潛在客戶並確定潛在客戶資格。 · - 透過現有客戶尋求新的銷售。 · - 努力工作,完成個人銷售目標。 · **工作要求:** · - 強大的電話服務能力和每天撥打數十通電話的經驗 · - 積極主動、熱情的學習者和協作團隊成員。 ...
-
Account Manager
2 days ago
NATURE-CO SUPPLY CHAIN SDN. BHD. Batu Caves, Malaysia**職位描述:** · - 我們是國內和進口新鮮農產品(如水果和蔬菜)的供應商。 · - 我們公司在擴張中。對於一個充滿熱情、了解內部運作並擁有豐富經驗的人來說,這是一個絕佳的機會。 · **工作要求:** · - 該職位需要至少 5 年的財務工作經驗。 · - 至少擁有文憑、學士學位、專業學位、碩士學位、財務/會計或同等專業資格 · - 熟悉自動計數會計 · - 所需語言 口說與寫作:英語、馬來語、華語 · **工作職責:** · - 全套帳目並準備管理每月報告 · - 應付帳款、應收帳款、財務、總帳功能準備者/執行者。 · - 準備付款、發票、銀行對 ...
-
Key Account Manager
4 days ago
Syazna World Kuala Lumpur, MalaysiaUntuk menjawab pertanyaan perkhidmatan pelanggan. Ini termasuk penjadualan temu janji dengan kami dan mengemas kini pelanggan · Menyediakan maklumat dan butiran perniagaan pelangganMentafsir data, menganalisis keputusan menggunakan teknik statistik dan menyediakan laporan berteru ...
-
Account Manager
5 days ago
OLIVER - APAC Kuala Lumpur, Malaysia**ROLE**: Account Manager · **LOCATION**: Kuala Lumpur, Malaysia · **WHAT YOU WILL YOU BE DOING**: · - Day to day contact for Regional and local clients, providing excellent account management. · - Working with the wider team including creative, operations, finance, etc. to ensur ...
-
Accounting Manager
1 week ago
Piloto Asia Pte Ltd Kuala Lumpur, Malaysia**[REMOTE]: Accounting Manager (Singapore Full Set Accounts)** · - **About the Role**_ · 1) **Client Accounting and Tax Matters Execution (80%)**: You will be guiding junior accountant and helping with execution with all accounting and tax related work in accordance with the Sing ...
-
Account Manager
1 week ago
London Stock Exchange Kuala Lumpur, MalaysiaWe are seeking a multifaceted individual to join our team as an Account Manager based in Kuala Lumpur, Malaysia. You will be a key player in leading and growing relationships with our clients, contributing to revenue growth, and ensuring client satisfaction. · **Key Responsibilit ...
-
Accounts Manager
21 hours ago
Gratitude Inc. Kuala Lumpur, Malaysia**Role**:Accounts Manager · **Timings**:Rotational Shifts (Permanent) · **Industry**:Accounting / Finance · **Work Mode**:Work from office · **Functional Area**:Accounting / Tax / Company Secretary / Audit · Key Skills: Accounting Financial Report Auditing Financial Management Ac ...
-
Accounts Manager
1 week ago
FirstWorks Group Sdn. Bhd. Kuala Lumpur, MalaysiaAt FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. · **Position: Accounts Manager** · **Nature of Business: Public-listed Oil & Gas** · **Location: Mid Valley City** · **Working days & hours: Mon - Fri, 9am - 6pm** · **Contract: 6 months ( ...
-
Accounting Manager
1 week ago
Capital Dynamics Sdn Bhd Kuala Lumpur, MalaysiaAs part of a small team, you will perform a broad range of duties. Your roles will include: o Supervising the performance of junior accountants; o Fulfilling the monthly, quarterly, and annual accounting requirements; o Preparing management reports, including budgets, forecasts, ...
-
Accounts Manager
1 week ago
Athwal Resourcing Kuala Lumpur, Malaysia**Company Overview**: · Join a well-established family-owned business in Birmingham. With a dedicated team of 100+ employees and a commitment to staff development, our client is looking for an Accounts Manager to join our Birmingham Head Office with a 'can-do' attitude. The busin ...
-
Management Accountant
5 days ago
Asian Secrets Sdn Bhd Kuala Lumpur, Malaysia**COMPANY DESCRIPTION** · Asian Secrets Sdn Bhd is a multifaceted lifestyle concept store based in Malaysia, dedicated to showcasing the rich tapestry of Asian Culture and traditions. Founded on the philosophy of preserving heritage while embracing modern living, we bring back ce ...
-
Account Manager
2 days ago
Avensys consulting Kuala Lumpur, MalaysiaManage Financial Service Industry Named Account business development under division Malaysia, with a primary focus on sales, revenue and lead generation. · - The role will be cooperating with customers, partners, internal sales support and services team with the focus of growing ...
-
Account Manager
2 days ago
LDS International Asset Management Sdn Bhd Kuala Lumpur, Malaysia**JOB RESPONSIBILITIES**: · - Oversees and manage the entire Account Department including staff hiring and reviewing staff performance for confirmation and promotion. · - Reviews and prepares monthly full financial reports (Income Statement, Balance Sheet, Cash Flow and Bank Reco ...
-
Account Manager
5 days ago
MN Co. Kuala Lumpur, MalaysiaAn Account Manager plays a crucial role in managing client relationships, ensuring client satisfaction, and driving revenue growth within a company. Here's a comprehensive job description: · **Job Title: Account Manager** · **Role Overview**: · The Account Manager serves as the p ...
-
Account Manager
2 days ago
ShopBack Kuala Lumpur, Malaysia**ABOUT US** · The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. · ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with region ...
-
Account Manager
1 week ago
Adecco Malaysia Kuala Lumpur, MalaysiaMust have experience dealing with Microsoft vendors or involved in Microsoft projects · - Able to travel frequently · - Remote/Hybrid working arrangement · Our client is a dynamic and innovative IT company specializing in providing cutting-edge solutions to businesses worldwide. ...
-
Account Manager
4 days ago
SERVICESOURCE INTERNATIONAL MALAYSIA SDN BHD Kuala Lumpur, MalaysiaThe Account Manager is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. - Serves an assigned territory/client with moderate variables in geogra ...
-
Account Manager
21 hours ago
Ambition Kuala Lumpur, Malaysia**Job details**: · Posted 01 November 2023 · SalaryNegotiable · LocationKuala Lumpur · Job type Permanent · DisciplineSales & Marketing · Reference269139_ · My client is a prolific tech-enabled production and procurement firm providing full scale marketing support using industry ...
-
Account Manager
19 minutes ago
Dentsu Aegis Network Kuala Lumpur, MalaysiaThe purpose of this role is to provide support and assistance in all areas of managing the client's business and keeping day to day activities running smoothly. · Job Title: · Account Manager · **Job Description**: · - About Dentsu · - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: ...
-
Account Manager
4 days ago
MILLIMETRE DESIGN SDN BHD Kuala Lumpur, MalaysiaAccounting managers assume responsibility for all accounting activities relating to financial reporting. They develop and maintain accounting principles and procedures to ensure timely and accurate financial statements issued, supervise accounting staff and manage the accounting ...
Technical Account Manager - Malaysia, Kuala Lumpur - Curlec by Razorpay
Description
About Us
Curlec is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments, automate payouts and take control of their cash flow.
Today, Curlec is part of the Razorpay group - India's leading Payments and Banking Platform for businesses. The company serves over 10 million businesses and is backed by some of the world's marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.
About the Role
As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Roles and Responsibilities
Requirements and Qualification