Customer Service - Petaling Jaya, Malaysia - Optimum Solutions (Singapore) Pte Ltd

Optimum Solutions (Singapore) Pte Ltd Petaling Jaya, Malaysia

4 days ago

Part time Customer Service / Support

Description

Responsibility:
Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
Gather feedback from drivers, passengers and Merchants, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.
Support other department campaigns when the need arises.

Requirements:

Must possess at least a Diploma in any relevant field with at least 1-2 years of working experience in Customer Service industry.

Required language (s) : Bahasa Malaysia, English/ Fluent speaking in Mandarin will be an added advantage.
Applicants should be Malaysians citizens or hold relevant residence status.
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Fresh graduates are encouraged to apply.
Able to start work immediately

Customer Service Officer

2 weeks ago

Great Leo Medic Sdn Bhd Malaysia, Selangor Full time

Job Responsibility · HAND WORKING, FAST LEARNING · Job Requirements · MANDARIN SPEAKER (CUSTOMER SERVICE) X1 · ææ ç»éaå3å ̄ (è ̄å¦ï1⁄4 · æä»¶ · å欢ææï1⁄4åaåï1⁄4è ̄å¦ï1⁄4æçæÂ · RM bonus+ allowance+ commission · æ¶é ́: 8am -6pmå语ï1⁄4è±è ̄ï1⁄4é¬æ¥æ · äoå¤å¶ work 5 days (monday to ...
Customer Service Associate

4 days ago

EMA GLOBAL Assistance Sdn Bhd Petaling Jaya, Malaysia

**職位描述:** · 病例協調員主要負責透過與患者家屬、醫生、醫院和航空團隊等各利益相關者聯絡,協調和安排患者的交通計劃。 · 案件協調員應透過履行一系列業務和行政職責來促進案件的順利執行。 · **角色詳情**: · 自始至終獨立協調監督航空醫療運輸案件。 · - 及時處理協助請求(電話和電子郵件)。反應靈敏,回饋準確,能夠進行清晰的溝通和良好的傾聽技巧。 · - 可以講普通話、印尼語或越南語。 · - 成為需要醫療或旅行幫助的客戶的第一個聯絡人。 · - 負責工作時間內分配給您的案件並負責管理任務。 · - 能夠主動協調和獲取醫療索賠,報告分析並就 ...
Customer Service Representative

7 hours ago

Apex Securities Berhad Petaling Jaya, Malaysia

**職位描述** · **處理查詢及回饋** · - 處理上門和來電客戶的來電和客戶服務查詢。 · 及時回應客戶的詢問並評估客戶的需求以達到滿意的程度。 · **網路支援和行動應用程式支援** · - 監控網站效能並確保網站始終平穩且有效率地運作。 · - 提供登入問題、平台問題等使用者支持,方便客戶了解上述平台的基本功能。 · **開戶及客戶線上註冊** · - 處理客戶的諮詢和需求,例如客戶線上註冊、開戶、啟動帳戶、線上支付以及協助電子經紀商進行行銷。 · - 外部客戶和內部部門之間的主要聯絡人,以解決客戶的問題和解決方案。 · **臨時請求** · ...
Customer Service Specialist

4 days ago

Best Com Malaysia Sdn Bhd Malaysia, Kuala Lumpur Full time

Job Responsibility · Job Requirements · Job Benifits · ç¦å1⁄4 · EPF · SOCSO · å èa · å1 ́å · æä3⁄4å1è · 季度å红 · Benefits · EPF · SOCSO · Annual incremental · Annual leave · Medical benefit · Training will be provided · Career development · ...
Customer Service

2 days ago

JOBIFY Cyberjaya, Malaysia

我们的客户是一家拥有超过100,000专业人员的34亿美元公司,分布在51个国家,为649个全球客户提供服务,拥有一个多元化的团队。 · 现在高薪聘请 - 客户服务(普通话/粤语口译与翻译) · ? 流利的普通话/粤语 · ? 擅长以普通话/粤语 · ? 只要你有高中毕业或 Diploma 或 Degree或具有相当的IT专业经验。 · ? 每周5天(2天休息) · ? 需要做夜班, 有提供轮班津贴 · - 夜班工作时间: 9PM to 6 AM / 10 PM to 7 AM · 工作地点: Cyberjaya ...
Video Streaming Platform Customer Service

4 days ago

Language Talent Solutions Kuala Lumpur, Malaysia

**ポジション: 動画配信サイトのカスタマーサービス(インフルエンサー対応)** · **職務概要**: · 動画配信サイトのカスタマーサービス(インフルエンサー対応)は、インフルエンサーやクリエイターとの関係を円滑に管理し、彼らがプラットフォーム上で成功するための支援を提供します。顧客満足度の向上とプラットフォームの成長に貢献することが求められます。 · **主な職務内容**: · - インフルエンサーやクリエイターからの問い合わせや要望に対応する。 · - インフルエンサーやクリエイターとの関係を構築し、信頼関係を築く。 · - インフルエンサーやク ...
Customer Service Coordinator

1 week ago

DOCUMENT TECHNOLOGIES SDN BHD Shah Alam, Malaysia

**要求** · - 最低 SPM 及以上。 · - 鼓勵應屆畢業生申請。 · - 能用英語和馬來語進行流利溝通。 · - 清晰、簡單、有效的溝通和良好的人際溝通能力。 · - 懂電腦,精通Excel。 · - 吃苦耐勞,態度積極,工作認真負責。 · - 能夠在最少的監督下獨立工作。 · **責任** · - 管理日常營運以支援呼叫中心。 · - 提供行政支援;與團隊密切合作,確保日常運作順利進行。 · - 安排貨物交付。 · - 履行不時分配的任何其他職責。 ...
Mandarin Customer Service

1 day ago

WB Sdn Bhd Petaling Jaya, Malaysia

我们正在招聘有责任心的客服人员加入我们的团队 · 以下关于这个职位的信息: · 有客服经验者优先, · 无经验者,我们提供全面培训 · **薪资和福利:**: · - 底薪RM5000 有经验RM6000 · - 表现优异可获得额外奖金 · - 卓越表现将有机会获得涨薪 · **职位要求:**: · - 精通中文和国语,基本英文 · - 自备交通,交通工具可抵达公司 · - 一星期6天,每天12小时,轮班制 · - Subang Jaya, 交通工具方便到达 · - 需要到办公室上班,不提供WFH · - 没有包吃没有包住不需住宿舍 · **工作地点 ...
Customer Service

7 hours ago

Staffing360 Sdn Bhd Subang Jaya, Malaysia

Permanent Position · - Warganegara Malaysia · - 20tahun - 40tahun · - Rotational Shift · - Willing to relocate to UOA Business Park, Shah Alam · - Can converse both Malay & English · - Membantu menyelesaikan masalah Pelanggan. · - Menjalin komunikasi baik dengan pelanggan dari be ...
Customer Service Associate

3 days ago

Amzone management sdn bhd Kuala Lumpur, Malaysia

** **所需语言:英文,中文(一定) · ** **至少**SPM / STPM / Diploma / Degree **或以上 · ** **至少**1*年金融相关知识( **crypto**,*stock **, **forex**) · 职责: · ** **利用**Livechat**等在线聊天工具,处理实时聊天和邮件等信息,了解用户需求,解答所有与产品或服务相关的问题,做好咨询服务工作 · ** **及时反馈用户在使用过程中存在的问题,并做好问题的收集和整理工作; · ** **积极响应客户投诉,妥善解决客户问题,安抚客户情绪,避免客诉升级 ...
Customer Service

3 days ago

Nuetra Sdn Bhd Petaling Jaya, Malaysia

Join our team as a Customer Service Executive focused on driving repeat sales and ensuring exceptional customer satisfaction. In this role, you'll be instrumental in nurturing existing customer relationships, identifying opportunities for upselling, and providing top-notch servic ...
Customer Service

7 hours ago

IT Solution Sdn BHd Subang Jaya, Malaysia

**Customer Service Representative ( Subang)** · Location :Sime UEP Industrial Park Subang · Working Days : 5 days · Nature of Business :IT solution provider · - Checking of the warranty for the particular IT products. · - Provide the quotation to the customers on the servicing co ...
Customer Service

2 days ago

Hunters International Petaling Jaya, Malaysia

**About the Company** · Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and te ...
Customer Services

3 days ago

Lifework HR Services Sdn Bhd Subang Jaya, Malaysia

**Customer Support (Junior/ Entry level)** · **Great career development with international fulfillment company** · **Responsible**: · - Proactively follow up with customers to confirm order upon deliver. · - Provide exceptional customer service by addressing seller inquiries and ...
Customer Service

7 hours ago

Bayapay Sdn Bhd Subang Jaya, Malaysia

Provide introductory information to prospective and new customers. · - Acknowledge and resolve customer's complaints, concerns, and issues in a timely and effective manner. · - Provide accurate information about products and services to customers. · - Collaborate with other depar ...
Customer Service

7 hours ago

GRANDPRIDE LUXURY TRAVEL SDN BHD Petaling Jaya, Malaysia

**JOBS DUTIES ARE TO** · - **Providing Information**: They provide accurate information about products, services, policies, and procedures to customers. · - **Resolving Issues**: Handling and resolving customer complaints, issues, or concerns effectively and in a timely manner to ...
Customer Service

1 day ago

JOBBUILDER Subang Jaya, Malaysia

1 Responsible for prompt delivery to Idemitsu's customers (i.e.OEM, Industrial and Automotive). · 2 Prompt submission of assigned report. · 3 Responsible for master creation for SAP distribution module. · 4 Fully understand and utilize SAP distribution module for work and able to ...
Customer Service

2 days ago

EPS Ventures Sdn Bhd Petaling Jaya, Malaysia

**Position Title: Customer Support — Vietnam Speaker** · **Working Location: Petaling Jaya** · **Tenure: 1 year contract / Renewable basis** · **Salary: Rm 4000- RM 5500** · **Working Hour: Rotational Shift Basis** · **Responsibilities**: · - Act as point of contact provide consu ...
Customer Service

3 days ago

Blue Solutions Sdn Bhd Petaling Jaya, Malaysia

**Job Highlights** · - Allowances & commissions · - Strategic Work Location · Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. · **Key Accountabilities** · ...
Customer Service

3 days ago

Kimberly-Clark Petaling Jaya, Malaysia

**Customer Service & Logistics Development Specialist** · **Your Job** · You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a ...