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    Senior Associate - Malaysia, Selangor - DHL Express (Malaysia) Sdn Bhd

    DHL Express (Malaysia) Sdn Bhd
    DHL Express (Malaysia) Sdn Bhd Malaysia, Selangor

    6 days ago

    dhl express (malaysia) sdn bhd background
    Full time Transportation / Logistics
    Description

    Role Purpose

    To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

    Job Descriptions

    • To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
    • To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP.
    • To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Comemercial.
    • To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval.
    • To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process.
    • To ensure adequate follow up upon identified risks and gaps.
    • To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks.
    • To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams.
    • To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains.

    Skills & Qualifications

    • Good telephone conversation/handling skills
    • Effective communication and conversational skills
    • High customer focus and service orientation
    • Advanced MS office knowledge
    • Intermediate Presentation skills
    • Analysis of financial statements
    • 3 years and more previous Credit Risk Management experience is preferred
    • Sensitive to cultural specifics
    • Local language(s) / Multi lingual (in Shared Service environment)
    • Bachelor Degree in related fields
    • Intermediate level of English knowledge (DPDHL Business Language) preferred
    • Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation
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