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George Town

    Customer Support Specialist - George Town, Malaysia - Agensi Pekerjaan Job Expert Sdn Bhd

    Agensi Pekerjaan Job Expert Sdn Bhd
    Agensi Pekerjaan Job Expert Sdn Bhd George Town, Malaysia

    5 days ago

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    Description

    Responsibilities and Accountabilities
    Support customers to place online orders with the client.
    Provide timely support to customers through available communication channels (inbound phone calls and email).

    Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.

    Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
    Identify and escalate priority issues through appropriate channels as and when necessary.

    Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

    Maintains and improves quality of service by sharing suggestions and recommendations.
    Keeps job knowledge and skills up to date by attending training and continuously learning.
    Meets all key performance indicators set by the company and client.
    Adheres to the policies and procedures set by the company and client.
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