Jobs
>
Klang

    Systems Engineer, Field Support End User Support - Malaysia, Selangor - AFFIN Group

    AFFIN Group
    AFFIN Group Malaysia, Selangor

    6 days ago

    Default job background
    Full time
    Description
    Create your future with Affin You too can make a difference.

    Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

    Key Responsibilities

    End User Support:

    • Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
    • Troubleshoot and resolve technical problems in a timely and efficient manner.
    • Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.

    Incident Management

    • Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
    • Prioritize and escalate issues as needed to meet service level agreements (SLAs).
    • Communicate effectively with end-users to provide status updates and resolution timelines.

    Hardware And Software Maintenance

    • Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
    • Collaborate with vendors and internal teams for hardware repairs and software upgrades.
    • Perform system imaging and deployment for new hardware.

    User Training And Documentation

    • Provide user training on IT systems and applications as needed.
    • Create and update documentation for common issues, solutions, and troubleshooting procedures.

    Security And Compliance

    • Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
    • Ensure compliance with IT policies and procedures related to end-user support.

    Collaboration With IT Teams

    • Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
    • Participate in projects related to end-user technology enhancements and upgrades.

    Qualifications

    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
    • Strong knowledge of Windows and/or Mac operating systems.
    • Proficient in troubleshooting hardware, software, and network issues.
    • Excellent communication and interpersonal skills.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  • ValueLabs

    End User Support Specialist

    3 days ago

    ValueLabs Malaysia, Kuala Lumpur Full time

    Hiring for End user specialist. · Our team is looking for an experienced professional to join us in Kuala Lumpur, Malaysia. · We are seeking a highly skilled and motivated End user support Services Professional to join our team in Malaysia. As a End user Professional, you will be ...

  • Duopharma (M) Sdn Bhd

    Supervisor, Information Technology

    18 hours ago

    Duopharma (M) Sdn Bhd Klang, Malaysia

    Job Purpose: · 2. Assist in network support infrastructure, hardware and software installation. · 3. To support in the implantation of any IT projects · 4. Maintaining IT daily operations · 5. Manage user access and manage documentation which involves creating and maintaining rec ...

  • MEB Construction Sdn Bhd

    Internship (Information Technology/science Computer)

    2 days ago

    MEB Construction Sdn Bhd Klang, Malaysia InternshipSHIP

    Install, provision and upgrade PC, laptop/notebook, printer, peripherals, software and etc. · - Ensure the proper maintenance of computer hardware & peripherals. · - Provide user support for the usage of IT equipment. · - Assist users in the recovery process of any accidentally l ...

  • HealthMetrics

    Administrative Coordinator

    18 hours ago

    HealthMetrics Selangor, Malaysia InternshipSHIP

    Administrative · - Recruit potential service providers such as GP, Dental, Optical and etc · - Maintain, update and manage service providers' details · - Gather service providers' feedback on products/portal, customer service, future products etc. · - Maintain up-to-date document ...

  • GOLDEN PENINSULAR HOLDINGS SDN BHD

    IT Specialist

    2 days ago

    GOLDEN PENINSULAR HOLDINGS SDN BHD Klang, Malaysia

    **Roles And Responsibilities** · - Handle IT helpdesk tickets, i.e. ticket assignment, prioritization, escalation and resolution · - Provide IT Onsite support as required · - Deployment and setup of Computer for new/existing users · - Deployment and maintenance · - Deployment and ...

  • Metro Healthcare Berhad

    IT Executive

    2 days ago

    Metro Healthcare Berhad Klang, Malaysia

    **a) Infrastructure Management**: · - Maintain and manage the organization's IT infrastructure, including servers/firewalls, networks/load-balance, and hardware. · - Ensure the availability, security, and performance of IT systems. · - Monitor and manage IT resources to optimize ...

  • RHB Banking Group

    IT Dr Manager

    2 days ago

    RHB Banking Group Selangor, Malaysia

    Working Hour · - Regular Hours · - Monday - Friday- Business Area · - Digital Technology- Location · - Malaysia - Selangor- Description · **Primary Objective**: · - Coordinate (schedule, plan and execute) RHB Group IT Disaster Recovery(DR) exercises and conducted at least twice a ...

  • Agensi Pekerjaan MVC Resources Sdn Bhd

    Application Support

    5 days ago

    Agensi Pekerjaan MVC Resources Sdn Bhd Selangor, Malaysia

    To provide support services to the client in Microsoft Dynamics GP · - To provide support to consultant in helping them to perform task in relates to the project, such as report and document building, systems setup, data migration and etc. · - To provide support to presales in he ...

  • RHB Banking Group

    Snr Operations Specialist

    2 days ago

    RHB Banking Group Selangor, Malaysia

    Working Hour · - Regular Hours · - Monday - Friday- Business Area · - Operations- Location · - Malaysia - Selangor- Description · **Primary Objective**: · - Actively engage stakeholder on on-going support requirements · - Manage and monitor bot operations e.g. scheduling and ad-h ...

  • Aureus Consult Sdn Bhd

    Application Consultant

    4 days ago

    Aureus Consult Sdn Bhd Selangor, Malaysia

    **Responsibilities**: · - Define configuration specifications and business analysis requirements. · - Provide consulting services - solutions implementation, business requirement analysis, user training, business and technical specification development, solution walkthrough, proo ...

  • SILVERLAKE MASTERSAM SDN BHD

    Professional Service Consultant

    3 days ago

    SILVERLAKE MASTERSAM SDN BHD Selangor, Malaysia

    Project and Support Consultant · - OS installation and Solution setup. · - Perform System integration test · - Implement, manage and drive projects · - Prepare project documentations, test scripts and support User Acceptance Test · - Support production deployment · - Conduct prod ...

  • RHB Banking Group

    Spclst, Infra Excellence

    5 days ago

    RHB Banking Group Selangor, Malaysia

    Working Hour · - Regular Hours · - Monday - Friday- Business Area · - Community Banking- Location · - Malaysia - Selangor- Description · **Primary Objective**: · Team Member · - SST enhancements and operation support · - BSCO Infra and devices support · **Key Responsibilities**: ...

  • JACC4OUR SDN BHD

    IT Technician

    4 days ago

    JACC4OUR SDN BHD Klang, Malaysia

    Provide first level support for IT operations including IT Systems and equipment in the company branch and office users, including PC/Laptop, server, printer, CCTV, photocopier machine, telecommunication networking and internet networking - Deliver quality response service on a d ...

  • UD Trucks

    Manager, Commercial and Retail Management

    2 days ago

    UD Trucks Selangor, Malaysia

    **Manager, Commercial and Retail Management Competence Development** · **Department : Retail & Competence Development (BP60220)** · **Job Overview** · UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. · This role secures a ...

  • TalentPop

    Security Operations Specialist

    5 days ago

    TalentPop Klang, Malaysia Full time

    **About Us**: Join our team as we seek skilled **Security Operations Specialists** to strengthen our security measures. Your role will involve managing user accounts, implementing security protocols, and protecting sensitive data, ensuring the safety of our global remote team. · ...

  • HILTI

    Order to Cash, Accountant

    4 days ago

    HILTI Selangor, Malaysia

    WHAT'S THE ROLE? · The Order to Cash, Accountant is responsible for the timely completion of the tasks detailed below and actively supports the OTC Manager to ensure high-quality services are offered to the entities serviced by the Shared Service Center. · WHO IS HILTI? · If you' ...

  • Evonik

    Key Accountant, Accounts Payable

    5 days ago

    Evonik Selangor, Malaysia

    N/A · KEY RESPONSIBILITIES · 1. Provides customer support to internal and external business partners as first-level support to process and system inquiries according to defined services and quality · 2. Identify & trouble shooting potential issues and work with COE/Global IT team ...

  • Eppendorf

    Territory Manager

    18 hours ago

    Eppendorf Selangor, Malaysia

    Your challenges: · - Promote the sale of Eppendorf products within assigned territory in order to achieve budgeted sales goals, execute company initiatives and cover the territory in its entirety · - Plans and organizes strategy and business development initiatives to support the ...

  • Embecta

    Clinical Specialist

    5 days ago

    Embecta Selangor, Malaysia

    embecta is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of approximately 2,000 employ ...

  • Industrial Automation (M) Sdn Bhd

    Sales Executive

    4 days ago

    Industrial Automation (M) Sdn Bhd Klang, Malaysia

    Job Summary · Promoting and selling the company's products involves identifying and approaching potential clients, understanding their needs and preference, and developing tailored solutions to meet those needs. · Key Responsibilities · - Provide marketing, customer service, and ...