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George Town

    English Customer Service Executive in Social Technology Industry - Penang, Malaysia - Agensi Pekerjaan JobScoper Sdn. Bhd.

    Agensi Pekerjaan JobScoper Sdn. Bhd.
    Agensi Pekerjaan JobScoper Sdn. Bhd. Penang, Malaysia

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Answer inbound calls in a timely and friendly manner
    • Reply to queries sent through Contact Us inquiry form
    • Perform call back with customers for transaction confirmations
    • Respond to customersâ queries and concerns with the aim of achieving first call resolution
    • Identify customersâ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Level 1 first point of contact for customer complaints
    • Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

    Job Requirements

    • Customer Service orientation.
    • Customer Results/Solutions focussed.
    • Customer Expectations Management.
    • Active Listening Skills.
    • Ability to handle queries and objections in a professional manner.
    • Passionate about communication and interacting with people is key to success in this role.
    • Able to receive continuous feedback and work in a fast-paced working environment.
    • Positive attitude and willingness to learn and go the âextra mileâ for self-improvement.
    • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
    • Good reasoning and analytical skills.
    • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
    • Must be able to speak, read and write in English (C1)

    Job Benifits

    • Medical and Insurance Coverage
    • EPF, Socso, EIS and etc.
    • Annual Leave
    • Medical Leave
    • Career Progression
    • World Class Training provided (Soft skill, system, SOP and product knowledge)
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