Jobs
>
George Town

    Technical Customer Support 1 - Penang, Malaysia - Persolkelly

    Persolkelly
    Persolkelly Penang, Malaysia

    4 days ago

    PERSOLKELLY background
    Full time
    Description

    Job Summary:
    Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

    Essential Duties and Responsibilities:

    • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills
    • Fully documents customer interactions in real-time.
    • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
    • Identifies and escalates complex problems under direct supervision.
    • Works on a limited variety of problems of limited scope using defined procedures and practices.
    • Collaborates with fellow technicians and supervisor to solve problems.
    • Familiarizes self with new technologies, products and platforms.
    • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
    • Demonstrates strong customer service, communication and problem-solving skills.

    Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

    Job Requirements

    • Education background: Bachelor's Degree or Relevant Diploma
    • Preferred Work Experience (years): 0-2 years of experience Key Skills and Competencies
    • Basic computer literacy with a working knowledge of the Microsoft Office Package
    • Basic IT Support background/ experience would be an added advantage
    • Customer-focus
    • Solid professional work behaviors (attendance, teamwork, time management)
    • Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)
    • Candidate who is able to communicate in Chinese will be an added advantage
    • Fresh graduates who possess outstanding communication skills are encouraged to apply.
  • Agensi Pekerjaan Job Expert Sdn Bhd

    Customer Support

    1 day ago

    Agensi Pekerjaan Job Expert Sdn Bhd George Town, Malaysia

    **Requirements**: · - Fresh Graduates are WELCOME, any related experience will be a plus point. · - Willing to accept rotational shift schedules. · **Responsibilities** · - Support customers to place online orders with the client. · - Processing payments and confidential client i ...

  • Quest Dynamic Sdn Bhd

    Customer Support

    1 week ago

    Quest Dynamic Sdn Bhd Perai, Malaysia

    Quest Dynamic Industries Sdn Bhd make sure keep up to date with packaging technologies so can bring effective, efficient, economic and environmentally sustainable products to help our client achieve more. · Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 ...

  • Careers International

    Customer Support Representative

    2 days ago

    Careers International George Town, Malaysia

    **Responsibilities**: · - Customer concerns must be handled positively and professionally. · - Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times. · - Pro-actively supp ...

  • Merchantrade Asia Sdn Bhd

    Customer Support Assistant

    4 days ago

    Merchantrade Asia Sdn Bhd George Town, Malaysia

    Attending to walk-in customers and phone inquiries in the branch; · - Opening and maintaining customer accounts for all products & services; · - Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP); · - Provide after-sales ...

  • Merchantrade Asia Sdn Bhd

    Customer Support Assistant

    4 hours ago

    Merchantrade Asia Sdn Bhd George Town, Malaysia

    **Responsibilities**: · - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); · - Attending to walk-in customers and phone inquiries and complaints in the branch; · - Opening and maintaining customer accounts for all p ...

  • Agensi Pekerjaan 3S Talent Search Sdn Bhd

    Customer Support @penang

    1 week ago

    Agensi Pekerjaan 3S Talent Search Sdn Bhd George Town, Malaysia

    **About Our Client** · The company operates in the Optical Goods Stores industry, they produce and sell optical goods like ophthalmic frames, lenses, and sunglass lenses. · **Responsibilities**: · - Communicate with customers, building positive relationships to, and progressing i ...

  • Agensi Pekerjaan JobOnline Sdn Bhd

    Customer Operation Support

    1 day ago

    Agensi Pekerjaan JobOnline Sdn Bhd George Town, Malaysia

    Utility GLC Company · Start date: March 2024. · **Salary**: RM 2300 (Renewable 1 year contract) · Work in shift pattern from Monday - Sunday. · Working hours: 7am - 7pm (9 hours per shift) · We are a single point of contact to respond to customer enquiries and feedback on billing ...

  • Gratitude Inc.

    Customer Support Representative

    1 day ago

    Gratitude Inc. George Town, Malaysia

    **Role**:Customer Service Executive · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Customer Service Mandarin Proficient in the Mandarin language ...

  • Talentasia Consultancy

    Customer Support Specialist

    2 days ago

    Talentasia Consultancy Penang, Malaysia

    Benefits: · - **RM5000 signing bonus upon completion of probation period.** · **Qualifications Required**: · - **Minimum of 6 months work experience in customer support in any industry.**: · - **Fresh graduates are welcome with degrees in the following disciplines: English with C ...

  • Agensi Pekerjaan Job Expert Sdn Bhd

    Customer Support Specialist

    4 hours ago

    Agensi Pekerjaan Job Expert Sdn Bhd George Town, Malaysia

    **Responsibilities and Accountabilities** · Support customers to place online orders with the client. · Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times. · Pro-activel ...

  • Aisling Consulting

    Wfh Customer Support

    6 days ago

    Aisling Consulting George Town, Malaysia

    **Additional Information** · - Rotational shift schedule, full time for 12 months under contract. · - 9 hours per shift (including 1 hour lunch break), for 5 days a week. · - Work from home · **Requirement** · - Fluent English · - Fluent Mandarin (Speaking + Reading + Writing) · ...

  • Sonepar

    Customer Commercial Support

    4 hours ago

    Sonepar Perai, Malaysia

    **CUSTOMER COMMERCIAL SUPPORT**: · - Date: Mar 22, 2024- Location: PRAI, PULAU PINANG, MY, Brand: KVC**KVC Industrial Supplies Sdn** **Bhd** is a leading Industrial supplier in Malaysia, founded in 1989. Today, we have more than 20 sales offices all over Malaysia, headquartered i ...

  • TOP ZONE AUTO GALLERY SDN BHD

    Internship - Customer Support

    1 week ago

    TOP ZONE AUTO GALLERY SDN BHD Butterworth, Malaysia InternshipSHIP

    Prepare quotation and follow up with customer to introduce and explain benefit for insurance renewal and promote for company insurance program. · - Responsible to prepare quotation and cover note for new registration using FLAS system · - Responsible to make sure cash before cove ...

  • Career International FOS Sdn Bhd

    Customer Support Specialist Mandarin

    3 days ago

    Career International FOS Sdn Bhd Penang, Malaysia

    **Requirements**: · - Bachelor's Degree or at least Diploma or equivalent in any discipline. · - Must have B2 level English Language proficiency (reading,writing,speaking and aural comprehension) · - Minimum of 6 months work experience in customer support in any industry. · - Fre ...

  • Gratitude Inc.

    Career Opportunity: Customer Support

    1 day ago

    Gratitude Inc. George Town, Malaysia

    **Role**:Customer Service Executive · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Communication Mandarin · - Location: George Town, Penang · **C ...

  • Zebra Technologies

    Technical Customer Support, I

    1 week ago

    Zebra Technologies Penang, Malaysia

    **Remote Work: No** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a p ...

  • Zebra Technologies

    Technical Customer Support, I

    1 week ago

    Zebra Technologies Penang, Malaysia

    **Remote Work: No** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a p ...

  • Teleperformance Malaysia

    Customer Banking Service Support

    2 days ago

    Teleperformance Malaysia George Town, Malaysia

    **Job Details** · - Location: Penang Island · - Shift : 5 working days · **Responsibilities** · - Acquire product knowledge and service skill through staff briefing and coaching from Team Manager · - Probe & identify financial needs on service calls and pitch relevant solutions i ...

  • DSS Software Solutions Sdn Bhd

    Mandarin Customer Support Executive-freshers

    4 hours ago

    DSS Software Solutions Sdn Bhd Penang, Malaysia

    We're seeking a dynamic individual to join our customer support team. If you're fluent in Mandarin and passionate about delivering exceptional service, we want to hear from you · **Responsibilities**: · Provide top-notch customer support in Mandarin · Ensure customer satisfaction ...

  • Aisling Consulting

    Customer Support Hong Kong Market

    1 week ago

    Aisling Consulting George Town, Malaysia

    **What will you do?** · - **No Sales, **but out-bond call required due to follow-ups. · - Ad-hoc assignments or tasks assigned by Supervisor. · **Requirements**: · - **Must have experience in Customer Service**: · - Must be willing to work in the office · - Must be able to be wor ...