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    Process Executive - Malaysia, Kuala Lumpur - Jobs via eFinancialCareers

    Jobs via eFinancialCareers
    Jobs via eFinancialCareers Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Online Analyst - CM

    Qualification    :

    Graduate (exclusion:

    BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

    Responsibility:

    Stakeholder/Business Management:
    • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
    • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
    • Client products to the customer (Analytics, YouTube etc).
    • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
    • Create and manage Risk and mitigation plan based on discussion with project stake holders.
    • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
    • Report to the manager on performance status and any escalations.

    Web:

    Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

    Design:

    Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
    • Customer Relationship Management.
    • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

    People/Team:
    • Contribute to and participate proactively in knowledge sharing sessions.
    • Participate and contribute to organizational activities.

    Must Have Skills

    • Speaking English
    • Speaking Mandarin

    Good To Have Skills

    • After Sales & Service (Tech)

    Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Apr

    About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
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