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    Client Success Executive - Malaysia, Kuala Lumpur - JP Caliber

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    Full time
    Description

    Responsibilities

    • Own overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction
    • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
    • Liaise with different internal stakeholders – Sales, Customer Support, Merchant and Development teams
    • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
    • Maintain existing customer success metrics and data while looking for ways to build on currently established practices
    • Understand the business landscape (Good to have)

    Qualifications

    • 2 - 5 years of experiences in account / client management
    • Have sales experiences & customer service skills
    • Degree in business administration, mass communication, social sciences, or similar relevant fields


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