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Manager - Workforce Management
Found in: Talent MY C2 - 2 days ago
PwC Kuala Lumpur, Malaysia Full timeDescription · & SummaryA career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique chal ...
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Workforce Management Analyst
Found in: Foundit MY A2 - 2 days ago
Telecontinent Malaysia, Kuala Lumpur Full timeRequirement · Preferable with at least a Degree level · At least five years of call center/customer service · Proficient in Microsoft Excel. · Good communication skills (both spoken and written) in English, Chinese, or/ Bahasa Malaysia/Indonesia · Must be a team player and proble ...
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Senior Analyst/Associate Manager, Workforce Management
Found in: Foundit MY A2 - 3 days ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
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Contact Support Workforce Management Manager
Found in: Foundit MY A2 - 4 days ago
GXBank Petaling Jaya, Malaysia, Selangor Full timeGet To Know Our Company · GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and mic ...
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Category Manager – Contingent Workforce experience
Found in: Talent MY C2 - 2 days ago
Western Digital Petaling Jaya, Malaysia Full timeJob Description · The Contingent Workforce Senior Commodity Manager is responsible for developing the sourcing strategies for the Contingent Workforce Program Office. The person in this position would be recognized as a sourcing expert for global contingent workforce, would liais ...
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Senior Manager
Found in: Foundit MY A2 - 1 day ago
PwC Malaysia, Kuala Lumpur Full timeJob Description & Summary · People & Organization is a growing team that sits as part of Tax advisory practice, where we help our clients to solve important people problems and realise the true value of their human capital function. Our services range from payroll and immigration ...
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General Manager Human Resources
Found in: Foundit MY A2 - 20 hours ago
FIND Talents Malaysia, Kuala Lumpur Full timeAbout The Company · Confidential · Job Description · Leadership in Strategy · Provides professional high level human resource advice to the Director General and the Executives. · Takes charge of strategic leadership to deliver a quality, customer-focused, timely, and cost-effecti ...
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Manager, Sustainability
Found in: Foundit MY A2 - 4 days ago
Allianz Malaysia Malaysia, Kuala Lumpur Full time42650 | Corporate Social Responsibility | Management | Non-Executive | Allianz Malaysia | Full-Time | Permanent · Job Summary · To manage and drive the implementation of Allianz Malaysiaâs Sustainability Strategy in creating positive sustainability (ESG) impacts in the Malaysia c ...
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Fleet Management
Found in: Foundit MY A2 - 20 hours ago
Shopee Malaysia, Kuala Lumpur Full timeJob Description: · Validate ID details and create ID for non-Full Time Employees headcount · Support ID suspension requests from internal department · Amend non Full Time Employees personal info in workforce management system upon request · Perform ad hoc tasks required by superi ...
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Business Management Intern
Found in: Foundit MY A2 - 4 days ago
GoGet Malaysia, Kuala Lumpur Full timeThe Company - GOGETGoGet is an on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose between a full time job or an 8 hour working shift. We believe the future of work is here and that is through creating opport ...
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Human Resources Manager
Found in: Foundit MY A2 - 3 days ago
Talentbank Malaysia, Kuala Lumpur Full timeYour Job Title: HR Manager · Location: Plaza Damas 3, Kuala Lumpur · Company: Talentbank · Your Role In Brief · As the HR Manager at Talentbank, you will spearhead our hiring initiatives, focusing on attracting and securing the right talent aligned with our growth plans. This rol ...
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Head of HR
Found in: Foundit MY A2 - 20 hours ago
Ambition Malaysia, Kuala Lumpur Full timeJob Description · Develop and execute HR strategies and initiatives aligned with the overall business objectives. · Lead and manage all aspects of HR functions including talent acquisition, employee relations, performance management, compensation and benefits, training and develo ...
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Fleet Management
Found in: Foundit MY A2 - 20 hours ago
Shopee Malaysia, Kuala Lumpur Full timeJob Description: · Validate ID details and create ID for non-Full Time Employees headcount · Support ID suspension requests from internal department · Amend non Full Time Employees personal info in workforce management system upon request · Requirements: · Currently pursuing a Ba ...
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Human Resources Manager
Found in: Foundit MY A2 - 20 hours ago
4e Exchange Malaysia, Kuala Lumpur Full timeCompany Description · 4e Exchange is a globally leading financial derivatives trading platform located in WP. Kuala Lumpur. We offer diverse financial trading services and products, providing users with comprehensive solutions for fiat and digital asset trading. Our team possesse ...
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HR Operations and Communication Manager
Found in: Foundit MY A2 - 4 days ago
Hong Leong Group Malaysia, Kuala Lumpur Full timeSummary: · We are seeking a driven and experienced HR Operations and Communication Manager to join our team. This individual will play a pivotal role in ensuring the smooth operation of all HR functions, while fostering open and transparent communication with our employees. You w ...
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Business Operations Specialist
Found in: Foundit MY A2 - 3 days ago
Exzellent Profis Malaysia, Kuala Lumpur Full timeCompany Description · Exzellent Profis (EP) is a training and consultancy firm based in Kuala Lumpur, focused on engaging, progressing, and inspiring the 21st-century workforce while delivering impactful services with compassion, humility, accountability, passion, and simplicity. ...
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HR Business Partner
Found in: Foundit MY A2 - 20 hours ago
Randstad Malaysia Malaysia, Kuala Lumpur Full timeAbout The Company · Our client is a mnc in the financial services industry. · About The Role · They are currently looking for a HRBP to join the growing team. You will be responsible for overall business partnering functions, which provide strategic and tactical consulting and su ...
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Human Resources Business Partner
Found in: Foundit MY A2 - 3 days ago
BTC Recruitment Malaysia - Executive Search Recruitment Agency Malaysia, Kuala Lumpur Full timeOpen Position: Human Resources Business Partner (Reputable Company) · A reputable Company is currently looking for Human Resources Business Partner (HRBP) to join the team and be based in the Selangor office. · Key responsibilities include: · Good experience in HR Generalist or H ...
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Real Time Analyst
Found in: Foundit MY A2 - 4 days ago
Shopee Malaysia, Kuala Lumpur Full timeJob Description: · Manage the case volumes, daily attendance, and program break schedules. · Populate daily, biweekly, and monthly dashboards & reports · Provide clear and concise commentary associated with the reports. · Work closely with the operations team to analyse and help ...
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Actuarial Executive
Found in: Foundit MY A2 - 5 days ago
Allianz Kuala Lumpur, Malaysia Full time- Job SummaryTo assist Manager and Appointed Actuary, in delivering timely financial reporting as well as continuously strengthen and improve the quality of financial information in order to achieve the financial objective of our shareholders. · Key responsibilitiesInvolve in pre ...
Senior Analyst/Associate Manager, Workforce Management - Kuala Lumpur, Malaysia - Klook
Description
About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What you'll do?
· Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities.
· Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand.
· Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
· Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents' adherence to schedule.
· Alert Management: Respond to alerts and escalations related to call and chat queues, system issues, service disruptions and take necessary actions to mitigate the impacts to operations.
· Collaboration: Collaborate closely with WFM Planners and Operations team to ensure effective communication and coordination for day-to-day operations.
Reporting and Analytics: Generate performance reports related to workforce management KPIs and identify trends and recommendations for process improvements.
What you'll need?
· At least 2 years of experience as a Real-Time Analyst, WFM or any related roles.
· Strong mathematical, statistical, and analytical skills.
· Strong organizational skills and detail oriented.
· Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus.
· Excellent oral and written communication skills and interpersonal skills.
· Proficient in English (both verbal and written).
· Eager to work in a small team and fast-paced environments.
· Comfortable working with people from diverse cultural backgrounds and in
different time zones.
· Bachelor's degree or above.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.