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    Admin Assistant - Subang Jaya, Malaysia, Selangor - MOD Auto Group Sdn Bhd

    MOD Auto Group Sdn Bhd
    MOD Auto Group Sdn Bhd Subang Jaya, Malaysia, Selangor

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • To assist Sales Manager to communicate and keep in touch much more closely and regularly with existing customers base to achieve personal communication frequency;
    • To establish and maintain the Companyâs customer data base management system;
    • Operate and manage a Customer Assistance Centre in the Company to communicate, follow up and resolve customersâ enquiries, complaints and general requests;
    • Maintain and update customers' satisfaction surveys with appropriate follow-up and to follow up with the Companyâs Sales Advisors on their respective customers;
    • To co-ordinate and communicate with UMW Toyota Motorâs operating divisions on day-today business operations relating to customer relations, after-sales services and other relevant activities;
    • To assist the Companyâs Outlet Manager in the daily operations and administration of all Customer Satisfaction (CS) / Customer Retention (CR) activities including co-ordination with the Sales Advisors and Service Advisors;
    • To maintain and administer Customer Touch Points Programs with the objective of staying in touch with the Companyâs customer and to strengthen and to improve relationship with various communications such as birthday cars, new product launch letters to keep them constantly informed of Toyota latest products, services, facilities available to them;
    • To assist the Companyâs Outlet Manager to serve customers politely, promptly and efficiently and to handle all complaints courteously / speedily and genuinely help customers to overcome their respective problems;
    • To respond to telephone calls politely, courteously and quickly with the highest standard and quality of professionalism;
    • To maintain the highest level of personal integrity, sincerity and honesty in executing the designated job functions and responsibilities in the work place;
    • To assist Sales Manager with marketing and advertising activities, i.e. showroom events, roadshows, advertising programs, reporting / feedback to HQ etc;
    • To prepare a reports
    • To prepare letter of notification to customers on insurance renewals on a monthly basis
    • To assist walk-in customers to renew their insurance
    • To develop / grow the insurance business and increase the companyâs insurance renewal rate.

    Job Requirements

    • Diploma or Bachelorâs Degree in Marketing/Mass Comm/Business Admin or equivalent.
    • At least two (2) years of working experience in administration would be an advantage.
    • Must be hands on, details oriented and dedicated.
    • Fluent written and spoken in English & Bahasa
    • Independent and able to work under pressure and multitasking environment.
    • Excellent organizational and time management skills.
    • Teamwork skills and possess good working attitude.
    • Fresh graduates with passion are welcome to apply.

    Job Benifits

    • Work-life balance
    • Excellent career growth & development opportunity
    • Strong branding
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