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Subang Jaya
Zairul Edzrain b. Mohd. Radzi

Zairul Edzrain b. Mohd. Radzi

Technical Support Specialist

Customer Service / Support

Subang Jaya, Selangor

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About Zairul Edzrain b. Mohd. Radzi:

  1. Personable and knowledgeable IT support technician with multiple years of experience assisting customers on all levels with various hardware, software, and network issues.

Experience

At Baker Hughes:
1) Providing and educating the users on how to navigate when requesting access. Eg: SAP, Workday Concur, shared folders, etc. - Assisting in the creation of shared mailbox and assigning M365 licenses.

2) Verifying and confirming that applications the users want to utilize will be downloaded via the Tech Hub portal before granting temporary admin rights. - 

3) Supporting channels were: -Live & MS Teams Chat calls and emails.

Education

  1. Diploma in Business Administration @ Segi College Subang Jaya.
  2. Certificate of Completion @ LinkedIn Learning for Windows 10: Configure and Support Core Services.
  3. Certificate of Completion @ LinkedIn Learning for CompTIA A+ (220-1001) Cert Prep 1: The Basics.

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