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    It Executive - Malaysia, Kuala Lumpur - Sainoforce Technology Sdn Bhd

    Sainoforce Technology Sdn Bhd
    Sainoforce Technology Sdn Bhd Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    As a SUSE Technical Support Engineer, your key duties and responsibilities will include:
    • Working as a Linux Support Engineer (remote).
    • Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio
    • Providing technical support and maintaining professional communication with our customers
    • Engaging with development on product management on feature requests.
    • Learning and accumulating knowledge on new technologies and knowledge sharing
    • Availability to occasionally be on call after hours and on weekends.

    Job Requirements

    We are looking for motivated and self-driven technical support engineers who have a passion for providing first-class customer service. You will be working in a complex and diverse technical environment and we are looking for candidates who have a high desire to learn new products and technologies to enhance their current skillset.

    Your Existing Experience Does Include

    • Experience of working within a Technical Support/Linux Services environment, which should include some experience in a technical support role.
    • A core ethos of doing whatever is necessary to keep the customer happy.
    • The ability to assess the customer situation and select the best go-forward-path.
    • Interpersonal communication skills, in both oral and written form.
    • Ability to debug scripts and automate routine tasks in OS, network, database or application servers. Coding experience beyond simple scripts Gather and analyze metrics from tech stack to assist in performance tuning and fault handling of P0/P1/P2/P3 type of issues;
    • The ability to adapt to new technologies.
    • All candidates should be fluent in English (written and verbal) with additional Mandarin language skills highly desirable.

    Minimum Technical Qualifications Should Include

    • A Bachelor's degree in in Computer science/Electronics & communication, or equivalent work experience.
    • Knowledge level at least on LPIC-1 or equivalent, preferably certified.
    • A number of years of experience in a technical support role, or as a system administrator for SUSE Linux or any Linux OS
    • Specialism in two or more of the below areas desirable but not essential:
    • Storage technologies (like SAN, multipathing, iSCSI, LVM)
    • Networking concepts and protocols
    • Linux Kernel
    • virtual machines, containers, Container management systems, Enterprise cloud platforms and data structures;
    • Scripting skills in at least of the following: Shell, Terraform, Ansible, Chef or Puppet;

    Job Benifits

    • Career development
    • Competitive salary packages
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