Customer Service Officers - Kulai, Malaysia - GENTING SIMON SDN BHD

    GENTING SIMON SDN BHD
    GENTING SIMON SDN BHD Kulai, Malaysia

    2 weeks ago

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    Description

    Responsibilities

  • Organize the Information Center and Genting Lounge effectively to ensure smooth operations daily.
  • Provide relevant information to customers on Genting Highlands Premium Outlets.
  • Ensure that the Information Center is clean and tidy.
  • Ensure wheelchairs and strollers are maintained in a good condition.
  • Attend to daily administrative and cashiering work e.g. opening and closing daily sales.
  • Ensure that Savings Passport issued is updated.
  • Ensure that all tour group arrivals are handled efficiently.
  • Ensure that there is standby parking ticket for lost ticket usage.
  • Storing customer's luggage or belongings.
  • Ensure customer grievance / disputes / complaints are handled tactfully and efficiently.
  • Requirements

  • Poses at least SPM level or above.
  • Minimum 1 year of relevant experience in customer service.
  • Strong interpersonal and communication skills.
  • Willing to be based at Genting Highlands Premium Outlets, Genting Highlands.