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    Technical Delivery Executive - Malaysia, Kuala Lumpur - PublicisGroupe

    PublicisGroupe
    PublicisGroupe Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description

    Job Description

    What you'll do:

    As a Technical Delivery Executive, you'll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.

    Day-to-day, your role includes:

    • Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
    • Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
    • Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation
    • Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored
    • Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction
    • Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
    • Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
    • Performing ongoing CRM platform administration
    • Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
    • Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
    • Supporting debugging, monitoring, and control during production, go-live and post-launch phases

    Qualifications

    We're looking for strong, impactful work experience, which typically includes:

    • A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility
    • HTML & CSS basics.
    • Proficient in technical HTML/CSS execution
    • Proficient in managing and creating outputs from creative source to CRM-compliant assets
    • Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix
    • Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform
    • Proficient and familiar working in a technical & digital environment
    • Proficient with Microsoft business applications (Word, Excel, PowerPoint)
    • Detail oriented, organized, and a multi-tasker
    • Understanding or interest in event-driven services, automation and continuous delivery
    • The ability to work productively as part of an Agile team
    • Ability to work independently, and collaboratively in a cross-cultural and global environment

    A desire to continually improve how you and your teamwork

    Additional Information

    Our employee benefits package comprises the following:

    ðŸ'‰Generous leave entitlements, including birthday leave, rest day and family care leave.

    ðŸ'‰ Office closure for World Mental Health Day 10th October.

    ðŸ'‰ Additional Company closure for all 4 major festive Celebrations

    ðŸ'‰ Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.

    ðŸ'‰ Life and personal accident insurance and group hospitalization and surgery.

    ðŸ'‰ A hybrid working schedule and with Friday disconnects.

    ðŸ'‰ Rest Relax & Recharge - office closure last week of December every year.

    ðŸ'‰ Phone Allowance

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