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George Town

    Customer Service Advisor - Penang, Malaysia - Teleperformance Malaysia Sdn Bhd

    Teleperformance Malaysia Sdn Bhd
    Teleperformance Malaysia Sdn Bhd Penang, Malaysia

    2 days ago

    Default job background
    Full time Customer Service / Support
    Description
    Who is Teleperformance Malaysia

    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to

    Requirements
    • Must be able to speak, read and write in English, and Mandarin
    • Minimum of 6 months' work experience in customer support in any industry.
    • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
    • Call center experience is not a 'must' but would be a distinct advantage.
    • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
    • Able to receive continuous feedback and work in a fast-paced working environment.
    Responsibilities
    • Support customers to place online orders with the client.
    • Provide timely support to customers through available communication channels (inbound phone calls and email).
    • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
    • Meets all key performance indicators set by the company and client.
    • Adheres to the policies and procedures set by the company and client.
    #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
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