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    E Banking Customer Service Support- Mandarin Speaking - Selangor, Malaysia - Teleperformance Malaysia Sdn Bhd

    Teleperformance Malaysia Sdn Bhd
    Teleperformance Malaysia Sdn Bhd Selangor, Malaysia

    5 days ago

    Default job background
    Full time
    Description
    Who is Teleperformance Malaysia

    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to
    Qualifications:
    • · Bachelor's degree or higher in a relevant field (such as finance, business, or economics)
    • · Minimum 1 year of experience in a bank or financial institution customer service environment
    • · Extensive banking knowledge and understanding of financial products and services
    • · Fluent in English and Mandarin languages, with excellent written and verbal communication skills
    • · Exceptional customer service skills, including active listening and the ability to provide effective solutions
    • · Proficiency in working with CRM systems and familiarity with industry best practices
    Responsibilities
    • Guide callers through troubleshooting, navigating the company site or using the products and services
    • Conduct call backs with customers for transaction confirmations
    • Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
    • Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
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