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    Collection Executive - Selangor, Malaysia - Optimum Solutions (Singapore) Pte Ltd

    Optimum Solutions (Singapore) Pte Ltd
    Optimum Solutions (Singapore) Pte Ltd Selangor, Malaysia

    5 days ago

    Default job background
    Part time
    Description

    About the team:

    • Build reliable, trusty, and long-term relations with assigned customers
    • Negotiate & motivate customers to carry out their loan's obligations
    • Provide an up-to-date information to customers about their current debt and channels of repayment
    • Follow up with customers who did not fulfil their promises to pay
    • Establish repayment schedules based on customer's financial situations
    • Fulfil the KPI's established by Collection managers
    • Provide high-quality customer service for delinquent clients based on best practices

    About the Assignment:
    Skills and knowledge :


    • Problem-solving and argumentation ability
    • Excellent communication skills
    • Negotiation skills to persuade customers to repay the debt
    • Proven experience as a Collection Specialist or similar role
    • Customer-oriented and has good customer service skills
    • Able to work under stress.
    • Good interpersonal skills
    • Honest, pro-active, customer-oriented, and detail-focused
    • Meticulous and timeliness in meeting deadlines
    • Team player

    Essential Experience / Criteria:

    • Experienced in related field (Financing , Servicing)
    • Enthusiasm towards learning
    • Able to perform critical problem solving & perform excellent communication skill
    • Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantage on the role

    Desirable Experience / Criteria:

    • Experienced in related field will be an advantage on the role

    Additional Language :
    Able to communicate in Chinese will be an advantage on the role
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