- Working Days/Hours: Monday - Sunday, 5 days/week (including weekends & public holidays)
- Shift timing: (10am – 8pm )
- Provide excellent 1st level support experience to customers via all relevant communication channels - incoming & outgoing calls/ digital engagement (social media & electronic channel)
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with business partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
- Candidate must possess at least a Diploma in any field. SPM holder with relevant experience will be considered.
- Preferable with 1 year of working experience in the related field is required for this position.
- Possess strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English & Bahasa Malaysia
- Willingness to work in rotating shifts, weekends, and public holidays
- Good understanding of electric vehicles
- Training Provided
- EPF & Socso
- Annual Leave
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Job Responsibility
Training Provided professionals in Subang Jaya
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