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    Contact Centre Quality Assurance - Malaysia, Kuala Lumpur - Telecontinent

    Telecontinent
    Telecontinent Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
    • Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
    • Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
    • Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans

    Job Requirements

    • Open to Fresh grads
    • Good communication skill, Mandarin is a plus point.
    • Strong computer skills including Microsoft Office.
    • Able to join immediately
    • Training provided

    Job Benifits

    • Basic salary range (RM2,800 - RM3,000) + KPI incentives (RM300-RM500)
    • Medical & Dental
    • Annual leave 16 days per annum*
    • EPF, SOCSO and EIS
    • Working hour: 10:00 am pm (Monday - Friday)
    • Off day: Weekend & Public Holiday
    • Office within walking distance form Ampang Park LRT/MRT2 station.

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